Library Assistant FT - Hamilton Mill

Gwinnett County Public Library•Lawrenceville, GA

2d•$15 - $20•Onsite

About The Position

This position is responsible for performing routine, supportive duties and customer service within the Hamilton Mill Branch library. The role involves assisting with library operations, providing customer support, and maintaining library materials and facilities.

Requirements

High school diploma or GED
One year of related customer service experience
Knowledge of basic library operational principles and practices
Knowledge of customer service principles
Skill in prioritizing work
Skill in providing customer service
Skill in operating standard office equipment
Skill in operating a computer and applicable software
Excellent attention to detail and eagerness to get the job done well
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
Ability to speak, read and write English
Ability to move through approximately 25,000 square foot building
Ability to frequently stand, walk, reach within hands’ and arms’ length, stoop, kneel, and crouch
Ability to work effectively and efficiently in fast paced environment
Ability to work successfully in a team environment
Ability to effectively handle multiple tasks simultaneously and accept job assignments from employees other than immediate supervisor
Valid GA Driver’s License

Responsibilities

Sorts and processes Library materials, including receiving, processing and shipping items, processing serials, running material reports, coordinating the maintenance of the branch collection, and purging outdated material.
Provides customer service including information, circulation, basic technology assistance, and problem resolution.
Provides support for all areas of daily branch operations, including resolving customer inquiries and issues, balancing fees and branch cash funds, and collection management and flow.
Maintains an inventory of branch supplies and coordinates the ordering of basic branch supplies as necessary.
Actively participates in duties necessary for branch operations, including collection maintenance and shelving library materials, serving work shifts in the public service area, and maintaining appropriate technological and professional skills through training.
Supports branch programming and outreach initiatives through participation in idea generation, event preparation and clean up, and assisting during events as assigned.
Provides support for special services offered at the branch and maintains necessary certifications and/or training related to these services.
Maintains up-to-date knowledge of system priorities and initiatives, as well as professional news and trends.
Assists library customers with passport services, including processing applications, taking passport photos, managing payments, and providing access to passport forms and documentation.
Performs other duties as assigned.