Library Assistant II

Marion Co Public Library • Indianpolis, IN

3d • Onsite

About The Position

The Library Assistant II position is a full-time role (40 hours/week) located at the Central Library. The schedule may vary but will include day, evening, and weekend hours, with mandatory occasional Sundays. The starting hourly rate is $18.00. This role involves direct customer service, assisting patrons with various library services, managing materials, and handling financial transactions.

Requirements

• Previous experience working with customers face to face.
• A high school diploma or G.E.D.
• Be available to work day, evening, and weekend hours - including Sundays as assigned.
• Be able to work well in a team setting.
• Be able to navigate basic computer functions, including Microsoft Word, Excel, internet browsing, and be able to learn Library’s computer systems with simple training.
• Able to work the normally scheduled work time for this position.
• Able to cope with daily job-related stress and challenges.

Nice To Haves

• Previous library experience, either via past job or volunteering
• Bilingual

Responsibilities

• Checks-out and renews materials to patrons.
• Assists patrons with questions regarding library policies, procedures and services, analyzing and making decisions regarding patron problems, using good and appropriate judgment.
• Assists patrons with finding library materials, recommending titles, locating library materials at other branches and placing requests.
• Provides preliminary quick or ready reference assistance and refers in-depth research to Librarians on duty.
• Helps with summer reading desk.
• Assists in collection management activities including general maintenance, sorting/shelving materials, weeding, reading shelves and moving materials as needed.
• Evaluates items for circulation and fixes/deletes/sends items to proper department for thorough investigation.
• Sends damage letter to patrons and contacts patrons for missing/mismatched items.
• Processes all outgoing and incoming materials in a timely manner.
• Checks items for damage and fixes/cleans material if possible.
• Processes and shelves holds.
• Checks items for RFID tags.
• Assists patrons with library card applications.
• Records and reports stats related to study room use; assists patrons with scheduling, reserving, and opening study rooms.
• Learns and stays current on changing software including e-resources.
• Prepares cash drawer and identifies reasons for overages and shortages.
• Prepares and delivers the bank deposit.
• Accepts payments for overdue, lost and damaged materials, along with faxing, printing, copying services.
• Sets up payment plans as needed.
• Instructs patrons and assists with computers, faxing, printing, copying and scanning.
• Answers telephone inquiries.
• Able to multitask while assisting patrons in a fast-moving atmosphere.
• Able to work the normally scheduled work time for this position.
• Able to cope with daily job-related stress and challenges.

Benefits

• medical
• dental and vision insurance coverage
• 100% company-paid long term disability
• employer paid basic group life insurance
• a Library paid pension plan
• 11 paid holidays each year
• generous amounts of PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED