Library Assistant II - Circulation 15

Harford County Public Library•Fallston, MD

29d•$17 - $21•Onsite

About The Position

Position Summary: The Library Assistant II – Circulation performs a variety of clerical duties related to the circulation of library materials, including but not limited to answering phones, greeting and directing customers, checking materials in and out, registering customers for borrower’s cards and explaining library policies and procedures. Meets minimum public service hours as defined by Library Administration.

Requirements

High school diploma or G.E.D.
Six (6) or more months of related experience
Ability to work day, evening, and weekends hours
Working knowledge of library practices, policies, and procedures
Ability to create a welcoming and friendly environment encouraging repeat business
Ability to learn to operate relevant computer systems, including hardware and software, and office machines
Ability to learn to maintain and organize library materials
Ability to receive and handle monies
Ability to prepare and maintain accurate records
Ability to be adaptable, flexible and patient with customers and staff
Strong customer service skills with the ability to resolve issues
Strong communication skills, both verbal and written
Basic math skills

Responsibilities

Creates a welcoming and friendly environment to encourage repeat visits
Checks materials in and out
Answers phones and greets and directs customers to appropriate areas
Registers customers for library cards
Provides orientation to library users and explains library policies and procedures
Maintains accurate customer accounts
Calculates and collects fines and fees, records monies collected, and issues refunds to customers, as appropriate
Performs physical maintenance of the periodical and newspaper collection by processing, labeling, converting, withdrawing, and filing reports for missing issues
Cleans, re-packs, re-labels, and recycles library materials
Informs customers of library activities
Assists in promoting special programs and services to encourage greater use of the library
Instructs customers and volunteers on the use of library equipment
Operates equipment such as, cash register, debit/credit card machines, receipt printers, etc., to carry out customer service responsibilities
Pulls item lists and routes materials to appropriate branch
Serves on committees and participates in workshops, seminars, and training as requested
Notifies Supervisor with suggested ways to improve the efficiency and effectiveness of personnel and procedures and system-wide goals and objectives
Learns new skills and technologies to retain proficiency in areas of expertise
Is dependable and punctual
Maintains a positive, friendly, and cooperative attitude and provides consistent customer service
Upholds all library policies and procedures as defined in Harford County Public Library’s Policies and Procedures Manual
Performs other duties as assigned