Librarian, Reference Associate

Strayer Education, Inc.

11d•$22 - $34•Remote

About The Position

Academic reference librarian. This part time professional role provides and promotes effective delivery of virtual reference services that facilitate student development and achievement of learning outcomes. This position is highly customer focused and is often the first point of contact with the library staff. This position reports to the Supervisor – Reference Services and works cooperatively with other library staff to support library services.

Requirements

Strong commitment to customer service.
Experience working with adult learners and delivering reference services to a diverse population.
Ability to work effectively both independently and as a team member with diverse faculty, staff and learners in a dynamic, rapidly changing environment.
Ability to spend majority of time interacting with people via phone and computer.
Knowledge of library research and online searching.
Strong organizational and analytical skills, commitment to accuracy and attention to detail.
Excellent interpersonal, written and verbal communication skills.
Demonstrated ability using Microsoft Office computer applications.
Demonstrated ability to locate, understand, and interpret bibliographic citations.
Demonstrates initiative and responsibility.
Demonstrated ability to prioritize and meet deadlines.
Broadband or high-speed internet connection required. (No Satellite internet).
Must be able to spend significant time working at a computer and on the phone using a headset.
A Master of Librarian & Information Science (MLIS) or a Master of Library Science (MLS) from ALA accredited institution (required).

Nice To Haves

Experience with SnagIT, Libguides, Kaltura and Captivate preferred.
One to three years of relevant reference librarian experience in an academic library preferred.

Responsibilities

Provide reference and research services for learners, faculty and staff, and assist users in developing effective skills, competencies, and strategies using library databases and other online resources.
Assess the nature of reference queries to determine desired information need.
Assist learners, faculty, and staff in using library resources and services, including instructional and technical assistance in established modes: phone, email, chat, etc.
Demonstrate initiative in promoting and maintaining learner-and-customer focused services and culture.
Promote library services and instruction.
Troubleshoot technical library problems with learners and work towards immediate resolution or accurate escalation.
Update and maintain library instruction resources, team training materials and operational job aids. This includes library guides, FAQ’s, internal tracking lists on SharePoint, etc.
Attend scheduled 1:1 meetings with supervisor.
Participate in team training and personal development opportunities as time allows.
Remain current on technologies or trends that enhance teaching and learning as time allows.
Create annual goals and provide feedback on your performance.