Liaison

Calgary Foothills Primary Care Network•Calgary, AB

just now•Onsite

About The Position

Calgary Foothills Primary Care Network (“PCN”) is a group of family physicians and health care professionals in northwest Calgary and Cochrane, working to deliver the best possible primary care. The PCN has established a team environment where individuals are encouraged to take initiative, be creative and contribute to ongoing decision-making. The Liaison is an integral member of the PCN team. The Liaison is a natural relationship builder who gets to know a clinic’s practice and helps to support and advance it by connecting to resources from within the PCN and across the broader health system, as well as shaping PCN services by engaging member’s input about gaps in care. The Liaison must demonstrate a positive and professional attitude, enthusiasm for primary care reform and a proven track record of successful change management and quality improvement leadership. The Liaison possesses high levels of intrinsic motivation, is insightful and empathetic with a focus on win/win agreements.

Requirements

Excellent communication skills, both written and oral, with an emphasis on communicating clearly and concisely
Ability to understand the work at the front line of primary care as well as at a system level and to clearly understand the impact of one on the other
Ability to excel in a team setting focused on engagement and collaboration
Ability to work independently
Ability to be flexible, adaptable and thrive in a dynamic, evolving environment
Ability to set priorities quickly and efficiently
Ability to design, create and implement programs of service design in collaboration with PCN program managers
Good computer skills are required – proficiency in Microsoft Suite is necessary
A strong, diverse background in healthcare and a clear understanding of the complexities of family practice are required.
Minimum of five (5) years of progressive experience in a variety of leadership roles within the healthcare environment.
A valid driver’s license and access to a vehicle is required.
Completion of a satisfactory criminal record check and/or Vulnerable Sector Search.

Nice To Haves

Group facilitation and motivational interviewing skills are preferred
Experience in change management theory and practical application is an asset
Knowledge of the principles of primary care in family practice setting is an asset
Proven skill in facilitating quality improvement using the Model for Improvement is preferred
Demonstrates the ability to reflect on personal and team practice through a systematic evaluation of professional competencies, acceptability, quality, efficiency and effectiveness of practice
A bachelor’s degree in healthcare field is preferred. A combination of experience and education will be considered.
Experience in primary care considered an asset.

Responsibilities

Provide a first point of contact, health system navigation and consultative support for physicians and nurse practitioners (members), their staff members and Calgary Foothills PCN health team of assigned member clinics
Assist in developing trust and strong working relationships amongst all team members
Visit assigned physicians and nurse practitioners
Facilitate the introduction and uptake of PCN, Zone and provincial initiatives, as well as Primary and Preventative Health Services programs and resources into members’ offices
Collect, distribute and follow up on member feedback and suggestions
Provide external leadership to members interested in developing office efficiencies, protocols and optimizing the health home using quality improvement principles and tools
Facilitate practice quality improvement by engaging members as leaders and multidisciplinary health teams as participants within the health home
Collaborate with internal and external stakeholders including clinic managers, PCN health teams, panel managers and others while taking a leadership role in achieving integration of all team members and creating strong working relationships
Support clinics to introduce measurement and assist with basic interpretation and analysis of the data
Work with internal program managers to develop projects in program areas such as mental health, population health or chronic disease prevention and management
Collaborate with other internal departments, such as Communications, Membership, etc. on special projects
Ensure the provision of a high-quality service; identify new service requirements and deficiencies in current services, and contribute to plans to address requirements
Participate in the development and measurement of program outcomes
Participate in developing effective communication strategies to help network members understand and utilize new programs