Liaison Package Handler

Luxer One•Washington, DC

1d•$20 - $21

About The Position

Luxer One is seeking a professional, organized, and customer-focused individual to provide package management services at luxury apartment buildings in the Washington, DC area. The role supports package reception rooms and locker systems at apartment communities, with visits to properties multiple times per week. The position is part of a new and expanding service program, with opportunities for growth as the program expands. The schedule requires availability five days a week, with days and times varying, and the role is part-time at 20–30 hours per week.

Requirements

At least 1–2 years of customer service experience.
Access to reliable transportation, such as a personal car or METRO.
Comfort using technology, including a digital package management system and iPad.
Good organizational and problem-solving skills.
Ability to handle regular physical activity, including lifting and arranging packages, some of which may be bulky, and maneuvering within package storage areas.
At least 18 years old.
Professional and personable demeanor, with the ability to build positive relationships with property managers and residents.

Responsibilities

Provide in-person support to residents with package questions or issues.
Log newly delivered packages into the property's automated package management system.
Deliver packages to residents' doors, including certain packages that require direct delivery.
Organize packages in the package room so residents can locate them more easily.
Identify aging or stale packages and prepare them for return to sender.
Serve as a primary liaison between the property and the package management provider's support team.
Perform lightweight maintenance on the locker and package room management system.
Occasionally visit prospective properties for an audit or information drop-off.
Perform other tasks as needed and assigned by the management team.