Liaison, Cardiovascular Health EKG Department – Full Time, Days (08HR)

Stanford Health Care • Palo Alto, CA

1d • Onsite

About The Position

The Cardiovascular Health Destination Service Line Liaison, under general supervision and guidance of clinic manager and the program care team (registered nurse coordinators, advanced practice providers and attending physicians) performs new patient coordination, surgery scheduling, master scheduling, authorization coordination, specialized data collection and coordination of their designated program in the clinic. The scope of responsibilities includes patient flow management, scheduling of complex appointments, procedures and surgeries requiring strong knowledge of procedures, department protocols, and timing, administrative and resource coordination for their assigned program. Performs coordination of transitions of care scheduling for Cardiovascular Health Destination specialty programs in Cardiovascular Medicine, Cardiothoracic Surgery and Vascular Surgery. The CVH Liaison also collaborates with management to evaluate, recommend, and conduct performance improvements and workflow efficiencies within their scope of practice. This position serves as a standard across the Stanford Health Care enterprise for the Cardiovascular Health Destination Service Line.

Requirements

• High School Diploma or GED equivalent
• 1-3 years of directly related experience
• Ability to apply judgment and make informed decisions in a moderately complex environment.
• Demonstrated ability to establish effective working relationships at levels above and below and build consensus around decisions.
• Ability to research and interpret relevant regulations, guidelines, and standards.
• Demonstrated ability to solve problems and identify solutions.
• Ability to speak and write effectively at a level appropriate for the job.
• Knowledge and the ability to apply and implement organization and administrative practices specific to the area supported.
• Knowledge and understanding of the needs, deliverables and interdependencies of the functional organization being supported.
• Knowledge of computer systems and software used in functional area.
• Knowledge of applicable new technologies and ability to maintain and stay abreast of updates and changes.

Nice To Haves

• EPIC scheduling
• External heart monitors
• Associates degree in health-related field from an accredited college or university OR Bachelor’s degree

Responsibilities

• Specialized functions include complex appointment, procedures and surgery scheduling requiring strong knowledge of procedures and department protocols.
• Interprofessional collaboration with physicians, APPs, RNs, and other department staff in their designated program.
• Complex care coordination: procedure/surgical add-ons, admissions, multi-disciplinary procedure/surgical clearances, inpatient transfers, blood bank.
• Patient information management between providers, inpatient/outpatient care teams, and ancillary services.
• Functions independently to complete activities related to the registration process.
• Responsible for completeness, accuracy, and timeliness of data.
• Coordinates and facilitates authorization process.
• Serves as a resource to other staff in registration, benefits, and authorization process.
• Reviews and analyzes all registration edit reports and ensures that corrections to the database are made in a timely manner
• Maintains master appointment schedule.
• Manages new patient coordination: intake, new patient appointment scheduling, scheduling of appropriate testing, and record retrieval including diagnostic test results.
• Coordinates day to day support operations and services for the program.
• Ensures the timely completion of work assignments.
• Responsible for workplace safety and infection prevention within the scope of the role.

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees