Liability Claims Team Lead | Dedicated Client | East Coast States
About The Position
Sedgwick is hiring a Liability Claims Team Lead to supervise multiple teams handling liability claims for a dedicated client. The role provides technical and jurisdictional direction on claim adjudication, oversees examiner workloads and claim activities, and maintains review diaries for claims, particularly complex or high-exposure cases. The position is based in Marlton, New Jersey, with a hybrid schedule requiring two days in the office; remote work is available for candidates outside commuting distance. The Team Lead supports the company’s caring culture and values of empathy, accountability, collaboration, growth, and inclusion. The role includes managing staff performance and development, ensuring quality and compliance in claims handling, maintaining client relationships, and identifying operational trends and improvement opportunities. Sedgwick offers professional development and promotional opportunities, a flexible work schedule, and a comprehensive benefits package.
Requirements
- Six years of claims experience, or an equivalent combination of education and experience.
- Two years of claims supervisory experience.
- Knowledge of East Coast jurisdictions, especially New Jersey and Pennsylvania.
- Licenses as required; the posting states licensing is not required for this role.
- Ability to meet the role’s mental and physical work requirements, including clear and conceptual thinking, sound judgment, troubleshooting, problem solving, analysis, discretion, handling work-related stress and multiple priorities, meeting deadlines, and computer keyboarding.
- Ability to hear, see, and speak.
Nice To Haves
- Bachelor’s degree from an accredited college or university.
- Professional certifications applicable to the line of business.
Responsibilities
- Supervise multiple teams of claims examiners, product-line examiners, and/or at least seven technical operations colleagues; delegate duties when appropriate.
- Monitor colleague workloads and individual claim activities, and provide training and technical or jurisdictional direction on claim adjudication.
- Identify and advise management about trends, problems, issues, and recommended actions; communicate process-improvement ideas and coordinate office projects.
- Compile, review, and analyze management reports and take appropriate action.
- Conduct claims quality reviews to meet audit, service-contract, and quality standards.
- Serve as the second level of appeal for client and claimant issues and implement final appeal dispositions.
- Review reserves on high-cost claims and claims exceeding individual examiner authority.
- Monitor third-party claims and periodically review litigated, serious vocational rehabilitation, questionable, and client-designated sensitive claims.
- Maintain client contact, foster professional relationships, make recommendations based on claim status, and provide written claim summaries when requested.
- Ensure direct reports hold required licenses for the jurisdictions served.
- Ensure claims are coded correctly and files contain adequate examiner documentation.
- Administer personnel policies and follow staffing standards and training recommendations.
- Interview and hire colleagues, establish performance development plans, conduct performance discussions, and provide leadership, guidance, and motivation.
Benefits
- Flexible work schedule.
- Referral incentive program.
- Career development and promotional growth opportunities.
- Medical, dental, and vision coverage.
- 401(k) and matching.
- Paid time off.
- Disability and life insurance.
- Employee assistance program.
- Flexible spending account or health savings account.
- Additional voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
