Liability Claims Specialist

Central Insurance Company•Van Wert, OH

15h•Hybrid

About The Position

By joining our growing Claims team as a Liability Claims Specialist, you will ensure high quality claim handling while making coverage determinations, investigating losses, conducting independent assessment as to the company exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise.

Requirements

Ability to obtain and maintain all required state Department of Insurance adjusting licenses and CE’s within 90 days of employment
Bachelor’s degree and two years of related experience
Or Associates degree and three years of related experience
Or four years of related experience
Travel as needed
Ability to investigate and evaluate liability claims in accordance with our Best Practices
Strong analytical and decision-making skills
Ability to evaluate damages and negotiate fair settlements
Ability to work independently and in a team environment
Positively contributes to Team NPS results
Ability to reach key performance metrics
Properly utilizes diary & mail system to manage timeliness of needed activity
Complies with state regulatory/statutory requirements, corporate privacy and other claim policy requirements
Strong understanding of industry verticals such as transportation, construction, manufacturing, real estate, and small business
Understands and utilizes various resources including technology and tools
Ability to understand Central Insurance’s policies and processes

Nice To Haves

CPCU, SCLA or AIC designations
Claims experience in both Personal Lines and Commercial Lines
Litigation management experience
Experience drafting coverage letters
Working knowledge of contracts and risk transfer concepts

Responsibilities

Manage an assigned volume of casualty claims within Personal and Commercial underwriting verticals
Investigate, evaluate, negotiate, and settle assigned claims within authority limits
Develop and follow strategic action plans throughout the life of each file
Provide proactive hospitality by setting expectations, building rapport, and responding to requests in a timely manner
Build relationships and communicate effectively with agency partners, internal and external stakeholders
Conduct thorough and proactive liability claim investigations including the use of ISO
Implements proper recognition, investigation, referral and communication regarding subrogation
Set accurate initial reserves promptly and review them regularly in the context of probable exposure
Manage liability files through swift resolution of exposures that warrant settlement
Detects and mitigates fraud when investigating claims
Maintain appropriate consideration of file expenses and utilizes approved suppliers
Manage paid losses appropriately; pays what is fair and owed, settles claims at the optimal time in the life of the file
Monitor and collaborate with defense counsel on litigation strategy and development through the litigation process
Assists team development with subject matter expertise learning, and onboarding assistance
Complete training as assigned
Handle special projects as assigned