LHCSA Staffing Specialist I (Albany, NY / Hybrid)

FreedomCare•Albany, NY

6d•$20 - $23•Hybrid

About The Position

FreedomCare is seeking a passionate LHCSA Staffing Specialist for their Licensed Home Care team in Albany, NY. This role is crucial in ensuring patients receive the care they deserve by effectively managing caregiver assignments and compliance. The ideal candidate will embody FreedomCare's values of service, ownership, integrity, and positivity, contributing to a seamless and supportive experience for both patients and caregivers.

Requirements

2+ years in a similar role
Experience in a LHCSA preferred; previous medical experience a plus
HHA Exchange software experience strongly preferred
Ability to think creatively and proactively to solve problems and improve processes
Proven exceptional customer service skills; excellent written and verbal communication skills
Proficient computer and phone knowledge; comfortable with technology
Must have poise and patience when dealing with customers, both internal and external

Nice To Haves

2 + years of customer service experience within a homecare agency organization
Bilingual in Spanish, or other languages desired

Responsibilities

Work with patients, caregivers, and nurses to ensure HHA coverage for patient needs.
Pair caregivers and patients together, ensuring the best fit possible.
Ensure caregivers are providing the compassionate care plan developed by the nursing department.
Work with the HHA recruiter to find and select high-quality home health aides.
Keep HHAs in compliance with regulatory requirements.
Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters.
Support business processes to regularly improve and streamline operations and the ability to provide a seamless, service-oriented experience for patients.