Lexus Flat Rate Technician

Hoffman Auto Group • East Hartford, CT

1d • $21 - $32 • Onsite

About The Position

We are looking for a Lexus Flat Rate Technician to join the Hoffman Auto Group family! Check out what technicians have to say about Culture at Hoffman Auto! What does a Flat Rate Technician at Hoffman Auto Group do? Role Purpose Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority. Leadership This position does not lead others.

Requirements

• High School Diploma
• Valid Driver’s license
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Must be able to lift 50 pounds

Responsibilities

• Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins.
• Ensure compliance with all safety and OSHA regulations that pertain to your job.
• Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
• Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
• Meet all flat-rate hour production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED