Level II Helpdesk Technician
About The Position
Acture Solutions is seeking a Level II Network & Systems Technician to join their Onsite Services team supporting a public-sector client on Eastern Long Island. This role offers an opportunity for an experienced desktop support professional to expand their systems and network administration skills while working with a collaborative team of senior engineers. The position involves supporting end users, managing Microsoft 365, troubleshooting network issues, deploying devices, and participating in infrastructure improvement projects. The company emphasizes a "people first" culture and offers opportunities for growth and development.
Requirements
- Minimum three (3) years of desktop support experience
- Minimum two (2) years supporting Microsoft server and network environments
- CompTIA A+ Certification
- CompTIA Network+ Certification
- Experience supporting: Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, Windows Server, TCP/IP networking, DNS and DHCP, Google Workspace
- Experience deploying and imaging endpoint devices
- Strong troubleshooting and customer service skills
- Excellent written and verbal communication skills
- Ability to work independently in an onsite environment
- A valid driver’s license and fingerprinting check are required
Nice To Haves
- CompTIA Security+
- Cisco Certified Network Associate (CCNA)
- Experience with VMware vSphere or Hyper-V
- Experience with Intune, Jamf, or Google Admin MDM
- Previous experience supporting K–12 organizations, municipal organizations, or Managed Service Providers (MSPs)
- Basic PowerShell scripting experience
Responsibilities
- Provide desktop and technical support for end users
- Administer Active Directory and Microsoft Entra ID user accounts, groups, and permissions
- Support Microsoft 365, including Exchange Online, Teams, and SharePoint
- Deploy, image, configure, and troubleshoot Windows PCs, Chromebooks, laptops, and tablets
- Administer endpoint management platforms such as Intune, Jamf, or Google Admin
- Troubleshoot network connectivity, wireless access points, switches, routers, DNS, and DHCP
- Assist with Windows Server administration, patching, and virtualization environments
- Support backup verification and disaster recovery processes
- Maintain technical documentation and asset inventory
- Support audio/visual equipment and VoIP systems
- Participate in hardware refreshes, infrastructure upgrades, and technology projects
- Collaborate with senior engineers to resolve escalated technical issues and implement new technologies
Benefits
- Medical, Dental, Vision, and Life Insurance
- Retirement Plan
- Generous Paid Time Off
- Opportunities for professional growth and skill development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
