Level I Helpdesk Technician
About The Position
Acture Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment. As an IT Support Technician Level I, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Onsite Services Director and respond to user requests in-person, by phone, or through our IT helpdesk system.
Requirements
- 1 year of desktop/application support or relevant technical support experience
- Desktop and laptop troubleshooting (Windows, macOS, Chromebook)
- Basic networking concepts (TCP/IP,DNS, DHCP, Wi-Fi troubleshooting)
- Printer, projector, and peripheral device setup and support
- User account management via Active Directory and Google Admin Console
- Helpdesk ticketing systems
- Clear verbal and written communication with non-technical users
- Patience and empathy, especially when assisting students and teachers
- Strong problem-solving and analytical thinking
- Ability to prioritize and manage multiple open tickets simultaneously
- Attention to detail when documenting issues and resolutions
- Willingness to learn and adapt to new technologies
- CompTIA Certification required
- Applicants must currently reside within an hour commute of job posting location.
- This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required.
- A valid drivers license and fingerprinting check are required.
Nice To Haves
- Experience supporting the education sector is a plus
Responsibilities
- Install, configure, and support desktops and chromebooks for end users.
- Install, configure, and support peripherals for end users.
- Provide basic network troubleshooting (cabling, WiFi connectivity, Nic)
- Troubleshoot and repair software application problems.
- Maintain trouble tickets and provide detailed documentation of all work.
- Handle multiple tasks simultaneously.
- Manage and maintain windows clients and support end users.
- Manage and maintain laptops, chromebooks, and iPads.
- Troubleshoot user software and peripheral device problems.
- Installation of various technical equipment.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Retirement Plan
- Generous Paid Time Off
- Opportunities for professional growth and skill development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
