Level I Help Desk Specialist
About The Position
LRS Consulting Services is seeking a Level I Help Desk Specialist for a hybrid contract opportunity in downtown Chicago, IL. This role provides frontline technical support and customer service to end users, handling help desk calls, troubleshooting, workstation support, and equipment installations. The ideal candidate brings strong technical fundamentals, but what will set you apart is your commitment to exceptional customer service, a proactive communication style, and a genuine passion for helping people solve problems. This is a hybrid position requiring a minimum of 6 days per month onsite in downtown Chicago. Local candidates only. Schedule Shift: 7:00 AM to 4:00 PM Weekend coverage approximately once every 6 weeks (Saturday 8:00 AM to 5:00 PM, Sunday 11:00 AM to 8:00 PM). You will have the Friday before and the Friday after the weekend shift off
Requirements
- Minimum 1 year of experience in help desk support
- Familiarity with help desk ticketing software (ServiceNow preferred)
- Experience supporting Windows OS, Microsoft 365, Office 365, email, and Active Directory (password resets, new user accounts)
- Exceptional customer service skills with a proactive, collaborative approach to communication
- Strong interpersonal skills with a driven, outgoing, and team-oriented personality
- Strong attention to detail, time management, and ability to function independently
- Must be located in the Chicago metropolitan area
- Must have permanent authorization to work in the United States for any employer without sponsorship
Nice To Haves
- ServiceNow preferred
Responsibilities
- Provide outstanding customer service across all help desk and equipment support interactions
- Receive help desk calls, create trouble tickets, and diagnose problems through discussions with users
- Research problems, isolate root causes, and resolve less complex issues immediately while escalating more complex problems as appropriate
- Document procedures, track and monitor all calls to ensure timely resolution
- Conduct follow-up calls to customers to confirm issue resolution and satisfaction
- Perform installations, changes, and upgrades to user workstations, software, and peripheral equipment
- Assist with software and hardware upgrades and new installations
- Maintain working proficiency in software and applications supported by IT
Benefits
- The base range for this contract position is $18 - $25 per hour, depending on experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
