Technical Account Manager

A&B Business Inc•Sioux Falls, SD

22d•$55,000 - $70,000•Onsite

About The Position

A&B Business Solutions is seeking a Level 4 Helpdesk Technician to join our IT division. This role involves providing advanced IT support to our customers, dealing with complex IT systems, and troubleshooting to resolve advanced technical issues. The ideal candidate will be ready for tasks and projects above and beyond the standard help desk model.

Requirements

Proven experience in a similar role
Advanced knowledge of IT systems and networks
Excellent problem-solving abilities
Strong communication skills, with the ability to explain complex technical concepts to non-technical users
Strict attention to detail, organization and professionalism
Personable, honest and trustworthy
Excellent time management skills: ability to multitask and meet deadlines
Problem-solving and critical thinking
Candidate must have the ability to effectively communicate with individuals of all education and professional backgrounds from entry level staff to CFO/COO/CEO
Customer relationship management skills

Nice To Haves

Customer Service experience preferred

Responsibilities

Provide advanced technical support to customers, resolving complex IT issues
Collaborate with other IT professionals to diagnose and resolve multi-faceted problems
Develop and implement IT solutions that improve system performance and reliability
Document all actions taken during problem resolution.
Train and mentor helpdesk staff
Perform quarterly business reviews with assigned clients
Maintain client relationships
Act as a technical advisor to sales as they work new IT business leads