Level 2 Technician

MSX International•Fountain Valley, CA

1d•Onsite

About The Position

MSX is seeking a Level 2 Automotive Technician to transition from a retail environment to a corporate role. This position offers defined hours, career growth opportunities with training and advancement, consistent pay, full benefits, and perks. The role involves supporting media events, providing technical assistance for product quality and engineering, investigating warranty and test parts, and validating labor times for labor time guides. The technician will also assist in developing repair solutions, performing complex repairs on fleet and prototype vehicles, and providing technical support for quality improvement activities. Responsibilities include ordering parts, creating repair orders, maintaining knowledge of recalls and service campaigns, documenting findings for Technical Service Bulletins, and preparing vehicles for various departmental uses. The role also involves supervising and training other technicians, promoting safety and cleanliness, managing multiple tasks, and performing daily record keeping. Travel may be required.

Requirements

Five (5) to fifteen (15) years’ experience at an automotive dealership or repair facility as a bumper-to-bumper technician, or similar comparable role.
Automotive Service Excellence (“ASE”) Master Automotive Technician certification required.
Valid ASE certification or equivalent.
Extensive ability to analyze, diagnose and repair vehicles.
Ability to handle various tools, service equipment. and advanced diagnostic tools.
Microsoft Office 365 proficiency.
Strong written and oral communication skills.
ASE certifications required.
Analytical and problem-solving skills.

Nice To Haves

Hyundai product knowledge and experience a plus.
Dealer Management System (“DMS”) experience a plus.

Responsibilities

Validate current LTS times for labor time guides and support LTS Engineering Technicians, including self-documentation (written and video recording) of findings.
Assist Product and Accessory Quality Engineers in performing Labor Time Study (LTS) for labor time guides, including self-documentation of the LTS.
Assist in development and communication of repair solutions to HMA’s Quality and Service Engineering Department and Techline Assistance Center (“TAC”).
Perform complex repairs and maintenance of fleet vehicles, service department test vehicles, and new model prototypes.
Provide technical support for all related vehicle quality improvement activities.
Order required parts for Engineering/fleet vehicles needing repairs and shop supplies as needed.
Investigate, inspection and installation of warranty and test parts for engineering investigation – Stating & dynamic evaluations as needed.
Create and maintain Repair Order (“RO”) for documentation for any work done to vehicles.
Determine service repairs needed, vehicle records and maintain up-to-date knowledge about recalls, service campaigns, and warranty part repairs.
Review and document any findings in Technical Service Bulletin (TSB) to provide feedback to the Engineering group.
Provide technical support for Engineering and PR department activities as necessary, e.g., preparing/reworking vehicles and participation in PR media introduction activities.
Prepare vehicles for other specific departmental uses (e.g., VIP, marketing, media, and special events).
Supervise preparation of vehicles for other specific departmental uses (e.g., marketing, media, and special events).
Monitors the day-to-day performance and training of each Technician, provides feedback on performance and manages any underperformance.
Relays information to HMA Project Manager.
Crosstrain and supervise other Engineering Technicians to ensure high quality standards are being following as provided by HMA Project Manager.
Follow and promote high standards of safety, cleanliness, and organization.
Able to manage multiple tasks in a fast-paced environment.
Perform detailed daily record keeping and reporting.
Perform other related duties as assigned by MSX and HMA Project Manager.