Level 2 Technician

MSX International•Fountain Valley, CA

2d•$25 - $34•Onsite

About The Position

MSX is seeking a Level 2 Automotive Technician for a corporate role that offers defined hours, career growth, consistent pay, and benefits. This position involves supporting media events, providing technical assistance for product quality and engineering, and investigating warranty and test parts through test drives. The role is designed for professionals looking for a stable career away from the retail automotive grind.

Requirements

Five (5) to fifteen (15) years’ experience at an automotive dealership or repair facility as a bumper-to-bumper technician, or similar comparable role.
Automotive Service Excellence (“ASE”) Master Automotive Technician certification required.
Valid ASE certification or equivalent.
Extensive ability to analyze, diagnose and repair vehicles.
Ability to handle various tools, service equipment. and advanced diagnostic tools.
Microsoft Office 365 proficiency.
Strong written and oral communication skills.
ASE certifications required.
Analytical and problem-solving skills.

Nice To Haves

Hyundai product knowledge and experience a plus.
Dealer Management System (“DMS”) experience a plus.

Responsibilities

Validate current LTS times for labor time guides and support LTS Engineering Technicians, including self-documentation (written and video recording) of findings.
Assist Product and Accessory Quality Engineers in performing Labor Time Study (LTS) for labor time guides.
Assist in development and communication of repair solutions to HMA’s Quality and Service Engineering Department and Techline Assistance Center (“TAC”).
Perform complex repairs and maintenance of fleet vehicles, service department test vehicles, and new model prototypes.
Provide technical support for all related vehicle quality improvement activities.
Order required parts for Engineering/fleet vehicles needing repairs and shop supplies as needed.
Investigate, inspection and installation of warranty and test parts for engineering investigation – Stating & dynamic evaluations as needed.
Create and maintain Repair Order (“RO”) for documentation for any work done to vehicles.
Determine service repairs needed, vehicle records and maintain up-to-date knowledge about recalls, service campaigns, and warranty part repairs.
Review and document any findings in Technical Service Bulletin (TSB) to provide feedback to the Engineering group.
Provide technical support for Engineering and PR department activities as necessary, e.g., preparing/reworking vehicles and participation in PR media introduction activities.
Prepare vehicles for other specific departmental uses (e.g., VIP, marketing, media, and special events).
Supervise preparation of vehicles for other specific departmental uses (e.g., marketing, media, and special events).
Monitor the day-to-day performance and training of each Technician, provides feedback on performance and manages any underperformance. Relays information to HMA Project Manager.
Crosstrain and supervise other Engineering Technicians to ensure high quality standards are being followed as provided by HMA Project Manager.
Follow and promote high standards of safety, cleanliness, and organization.
Manage multiple tasks in a fast-paced environment.
Perform detailed daily record keeping and reporting.
Perform other related duties as assigned by MSX and HMA Project Manager.
Travel may be required.