Level 2 Technical Support Engineer with german

Segula Technologies

2d•Onsite

About The Position

Expand your playground with a fast-growing global engineering group. At SEGULA Technologies, you will have the opportunity to work on exciting projects and shape the future within a company for which innovation is inseparable from engineering. New forms of mobility, autonomous vehicles, the factory of the future, augmented reality. These are the daily concerns of our 15,000 ingenious talents in over 30 countries. Whether you are a student, a recent graduate or experienced, an engineer or a project manager, at SEGULA you will find the opportunity that will give new meaning to your career. Make your move, Join us! At SEGULA Technologies, diversity, fairness and inclusion are at the heart of our HR policy. Our jobs are open to everyone, regardless of gender, social and cultural background, sexual orientation, religious beliefs or disability. As a Level 2 Technical Support Agent, you will provide advanced technical support for complex vehicle issues and act as a key escalation point for Level 1 teams and dealers. Provide second-level technical support for complex vehicle issues Support Level 1 agents and assist dealers remotely in resolving advanced cases Diagnose and resolve complex technical issues across vehicle systems Collaborate with Technical Delegates, Engineering, Quality and Suppliers Contribute to improving repair efficiency, service quality and customer satisfaction Support technical investigations and contribute to root cause analysis. Your role has a direct impact on customer satisfaction, service quality, repair time and cost efficiency.

Requirements

Strong experience in aftersales automotive and technical diagnostics
Solid knowledge of automotive systems and diagnostic tools (e.g. Diagbox, wiTECH)
Ability to read and interpret wiring diagrams and technical documentation
Expertise in at least one of the following areas: Chassis & Body, Telematics / Connectivity / OTA updates, Low emission vehicles (LEV, PHEV, etc.), Engine & Gearbox (Gasoline/Diesel)
Ability to analyze complex technical issues and provide structured solutions
Customer-oriented mindset and cost awareness
Strong organizational and coordination skills
Ability to work with cross-functional teams
Clear communication and knowledge-sharing abilities
Autonomous, proactive and well-organized
Fluent in german

Responsibilities

Handle technical tickets
Provide remote support and guidance to dealers
Escalate and coordinate complex cases with internal stakeholders
Monitor open technical issues and trigger technical discussions when needed
Support Technical Delegates in field activities when required
Ensure continuity of service by supporting team workload when needed
Apply internal processes (e.g. ITEM) to provide solutions and reduce ticket volume
Manage a minimum of ~3 tickets/day as Level 2 (plus additional Level 1 support during peak phases)