Level-1 Technician

TOGA Technology•Naperville, IL

13d•$17 - $19•Onsite

About The Position

This role involves providing IT support, including traveling to client sites in Chicagoland for service calls. The technician will be responsible for deploying IT equipment, configuring and troubleshooting LAN hardware and software, and assisting with project-based moves or installations. The position requires availability for a minimum of 40 hours during normal business hours (8:30 am to 5:30 pm) and the ability to learn new technologies and adapt to new procedures.

Requirements

General knowledge of computers, particularly Microsoft and Apple operating systems.
Experience with IT equipment deployment (preparation, imaging, delivery).
CompTIA A+ certification.
Familiarity with Microsoft application software-- Outlook, Teams, Word etc.
Experience configuring and troubleshooting LAN hardware and software.
Professional experience in a client-facing IT environment.
Valid driver’s license.

Nice To Haves

Other technical certifications (eg HPE, Microsoft, Network+).
Experience with low-voltage cabling.
Active Directory or InTune administration.
Healthcare-specific IT applications (eg Epic).
Experience with IMACD (Installation, Move, Add, Change, Disposal) processes.

Responsibilities

Availability to work a minimum of 40 hours during normal business hours (8:30am to 5:30pm)
Ability to learn new technologies and adapt to new procedures as needed.
Travelling to and from client sites in Chicagoland for service calls as needed.
Preparation, imaging, and delivery of IT equipment.
Configuring and troubleshooting LAN hardware and software.
Assisting with project-based moves or installations.