Level 1 Assistant Manager

Domino's•Holland, MI

About The Position

We're looking for a dynamic and results-driven Level 1 Assistant Manager to join our team in Holland, United States. In this role, you'll take on a leadership position where you'll oversee daily operations, manage team performance, and ensure exceptional customer experiences. If you're someone who thrives in a fast-paced environment and has a natural ability to lead, motivate, and organize, we want to hear from you. This is your opportunity to grow your management career while making a real impact on our business success.

Requirements

Strong mathematical abilities—capable of accurately adding, subtracting, multiplying, and dividing; proficiency with calculators
Excellent cash handling skills with the ability to make correct monetary change and manage cash control procedures
Exceptional verbal and written communication skills for interacting with customers, team members, and management
Proficiency with computers, keyboards, and touch screen systems for order entry and data management
Proven ability to multitask effectively in a fast-paced environment while maintaining attention to detail
Strong organizational and time management skills with the ability to prioritize competing demands
Leadership and decision-making capabilities with the ability to make sound judgments under pressure
Customer service excellence with a genuine commitment to creating positive customer experiences
Ability to analyze operational data and identify opportunities for improvement
Conflict resolution and interpersonal skills to work collaboratively with diverse team members
Reliability, punctuality, and strong work ethic with flexibility to work varying shifts
Minimum 1-2 years of supervisory, team lead, or assistant management experience
Proven experience in food service, retail operations, or a similar customer-facing environment
Demonstrated experience with inventory management and cost control
Experience handling cash and managing financial transactions
Track record of successfully training and developing team members
Valid driver's license with safe driving record meeting company standards.
Access to insured vehicle which can be used for delivery.

Nice To Haves

Experience in a fast-casual or quick-service restaurant environment
Knowledge of food safety and health code compliance
Experience with point-of-sale (POS) systems and restaurant management software
Previous experience with performance management and employee coaching
Familiarity with marketing and promotional strategies in a retail or food service setting

Responsibilities

Oversee all operational activities during assigned shifts, including cost controls, inventory management, cash handling, and customer relations
Set the example by consistently following all company policies and procedures, and hold team members accountable to the same standards
Lead, supervise, and mentor team members to ensure they meet performance expectations and deliver excellent customer service
Manage staffing schedules, ensuring adequate coverage and communicating scheduling needs transparently with the team
Monitor and control food costs, inventory levels, and cash reconciliation to maintain profitability
Maintain store cleanliness, organization, and adherence to brand standards and health regulations
Process and manage customer orders, both in-person and over the phone, with accuracy and efficiency
Analyze operational data and complete required paperwork and reports in a timely manner
Implement marketing initiatives and promotional activities to drive sales and customer engagement
Address customer concerns and complaints with empathy and resolve issues promptly
Train and develop team members on equipment operation, food preparation, and customer service protocols
Communicate effectively with upper management regarding operational challenges, opportunities, and performance metrics
Ensure attendance and punctuality standards are met and address performance issues constructively
Perform all general store duties as needed, including equipment operation, food preparation, and facility maintenance