Letter of Credit Coordinator

Bank of America • Scranton, PA

1d • Onsite

About The Position

The Letter of Credit Coordinator (LCC) serves as the central point of coordination for the end-to-end Letter of Credit (LC) process, partnering closely with clients, relationship teams, credit partners, and operations teams to deliver a seamless client experience. Global Credit Operations: This team is responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products. This role is responsible for managing the issuance and amendment of Letters of Credit, ensuring transactions progress efficiently while maintaining compliance with bank policies and procedures.
As a trusted advisor and process owner, the LCC drives proactive communication, monitors transaction progress, resolves complex issues, and holds stakeholders accountable for meeting client commitments and service expectations. Success in this role requires strong relationship management, sound judgment, attention to detail, and the ability to navigate multiple priorities in a fast-paced environment.

Requirements

• 2+ years of experience supporting commercial banking, credit, trade finance, lending, or client-facing operations.
• Strong written and verbal communication skills with the ability to influence and collaborate across teams.
• Proven ability to manage multiple priorities and deliver results in a deadline-driven environment.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently while maintaining a high degree of accuracy and attention to detail.
• Intermediate proficiency in Microsoft Office applications, including Excel and SharePoint.
• Demonstrated ability to identify and mitigate risk while balancing client and business needs.

Nice To Haves

• Knowledge of GFS, BOSS, EDR, LIQ, Tradeline, CreditCenter, and SharePoint.
• Experience with trade finance products, commercial credit, lending operations, or legal documentation.
• Familiarity with Letter of Credit products and related banking processes.

Responsibilities

• Serve as the primary point of contact for clients and business partners throughout the Letter of Credit lifecycle.
• Coordinate and manage the issuance and amendment of Letters of Credit from initiation through fulfillment.
• Prepare, review, and validate LC documentation in accordance with bank policies, procedures, and risk standards.
• Proactively communicate status updates, identify potential delays, and drive timely resolution of issues.
• Partner across Credit, Sales, Operations, and Risk teams to deliver effective financing solutions and exceptional client service.
• Manage escalated client requests and leverage cross-functional resources to achieve prompt resolution.
• Monitor transaction timelines and process performance to ensure service level commitments are met.
• Utilize sound judgment to assess risks, resolve challenges, and improve the overall client experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED