Lesson Advisor
The Guitar Center Company•Frederick, MD
•Hybrid
About The Position
The Lesson Advisor is empowered and responsible for managing all facets of the Lessons customer experience and is responsible for establishing, servicing, and maintaining a student base in an Omni channel environment. He/she is the "face" of the Lessons business and is expected to provide our Customers with the best sign-up and purchase experiences possible.
Requirements
- High school diploma or GED required.
- Minimum two years' experience working in an office environment required.
- Superior analytical skills geared towards identifying exceptions, errors and systemic failure.
- Superior attention to detail and follow through.
- Proficiency required in Microsoft Outlook and Word.
- Intermediate understanding of Excel.
- Ability to file accurately (alphabetically and/or numerically).
- Mathematical aptitude required.
- Superior written and verbal communication skills.
- Excellent phone and customer service skills.
- Superior organizational skills.
- Superior deductive reasoning and analytical skills.
- Vigilant with regard to the early recognition of system problems.
- Thorough testing and troubleshooting skills.
- Reliable attendance is required.
- Willingness to work seasonal overtime as required.
- Excellent time management and multi-tasking skills.
- Ability to maintain standards of conduct expected in a professional environment
Responsibilities
- Execute student acquisition strategies that drive sales and promotional programs necessary for business growth
- Provide a best in class program and customer service experience that aligns with the business vision and strategy
- Adhere to program quality standards in all interactions
- Meet performance and sales goals set by management
- Stay current on program and product changes
- Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction and increase business performance.
- Conduct intentional outbound call campaigns to engage prospective students, enrolled students, and customers
- Effectively communicate the program and company's value proposition
- Troubleshoot and resolve customer impacting issues to include lessons programs services, scheduling, instructors, policy and procedure, account status, marketing promotions/campaigns, and billing
- Additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
