Lending Support Specialist

Wilson Bank & Trust•Lebanon, TN

5d•Onsite

About The Position

Be the Guide for Life’s Big Decisions Imagine sitting across from a family ready to buy their first home or a business owner planning to expand. In a Lending role at Wilson Bank & Trust, you’re more than a banker—you’re a trusted friend who helps turn dreams into reality. Every conversation is an opportunity to guide someone through milestones that shape their future, from purchasing a home to growing a business. You’ll build relationships that go beyond transactions, becoming the person customers rely on for clarity and confidence in complex financial decisions. Over time, you’ll see those dreams come to life—homes filled with laughter, businesses thriving in your community—and know you played a part in it. It’s about being a cornerstone in your community, offering expertise and empathy while partnering with teams across the bank to deliver solutions that matter. Your career grows alongside the people you serve, and together, you’ll write stories of progress and possibility that last for generations. Position Summary The Lending Support Specialist I assists lenders by explaining complex processes, responding to procedural questions, and providing technical guidance. This position assists lenders and the credit team with various tasks including document preparation, identifying and resolving technical issues, and assisting with compliance reviews and examinations. The Lending Support Specialist I reports to the Lending Support & Development Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Requirements

Bachelor’s degree in finance, business administration or related field
1 year of experience in commercial lending support, credit analysis, or a related field preferred
Ability to understand and apply knowledge of lending processes, documentation, collateralization, UCC-1 Law, lien perfection, and deeds of trust
Ability to understand and apply knowledge of lending regulations, loan underwriting, audit standards and risk management relevant to the lending function
Proficiency in Microsoft Office and other standard software applications
Effective written and verbal communication skills with strong presentation skills
Excellent interpersonal skills
Detail oriented
Critical thinking, analytical, and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
Self-starter with a strong desire to exceed expectations
Maintain confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives
Willing to grow and be challenged

Responsibilities

Support lenders by explaining complex processes, responding to procedural questions, and providing technical guidance
Provide administrative support to lenders to include assistance with data entry and document preparation. Handle routine inquiries and requests.
Identify and resolve technical or system issues involving the loan application process or other lending tasks. Partner with Lending Systems Support, IT Support, or other relevant teams as needed to resolve issues in a timely and efficient manner.
Maintain knowledge of lending procedures, regulations, and system changes in order to provide accurate and timely assistance to lenders
Collaborate with business units such as underwriting, processing, and closing to facilitate optimal workflows and efficient problem solving
Provide administrative support to the credit team to include assistance with compliance reviews and examinations, preparation of incentives, and compiling various reports as needed
Support process improvement by identifying inefficiencies, recommending solutions, and facilitating enhancements to lending workflows and systems
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
Attend training as requested
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Participate in outside community activities as required
Perform other duties as assigned