Lending Support Specialist III

TD Bank•Mount Laurel, NJ

3d•Onsite

About The Position

The Lending Support Specialist III performs various support functions for the Loan Processors in Residential Mortgage and Consumer Lending. This includes various requests from operations and business partners such as regulatory disclosures, as well as working daily and multi-daily reports. Acts as subject matter expert and is the first level of escalation. Must be able to commute into one of the following office locations -- Mt Laurel, NJ; Charlotte, NC; or Jacksonville, FL.

Requirements

High School Diploma or GED
2-3 years related experience required
Knowledge of Company policy and applicable regulations
Demonstrated ability to apply standardized sets of parameters to specific problems or files in order to facilitate resolution
Strong planning and organizational skills
Ability to prioritize activities based on business objectives
Strong communication skills both written and verbal
Ability to apply techniques to research and uncover questionable information in reviewed work
Ability to resolve problems efficiently and tactfully with minimal coaching or direction

Nice To Haves

Title experience preferred
Processing experience preferred
Underwriting experience preferred

Responsibilities

Performs varied and complex administrative duties involved in checking and verifying files, work, and information submitted by others
Ensures reviewed materials are accurate and complete
Orders and reviews flood, title, and/or insurance
Orders and/or reviews credit reports as well as verify Borrower identity
Works daily reports directed by LOB within the department's service level agreement
Makes higher level decisions, researches regulatory guidelines and makes recommendations accordingly
Provides assistance to less experienced staff with problem resolution and provides guidance on regulations
Provides assistance to manager with requests as needed and is the first level of escalation
Acts as a subject matter expert, providing support and expertise to less experienced staff members
Assists in testing new systems, system enhancements, and documentation software
Follows-up on unresolved issues to ensure resolution
Provides feedback to lending operations and business partners regarding regulatory guidelines, such as, RESPA, MDIA, and other items identified while working daily reports or internal mailbox
Ensures own work is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies included but not limited to Dodd Frank, RESPA, Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money laundering policies
Performs work that is typically within standard policies and procedures but could include required research
Takes appropriate primary action and elevates files with concerns to supervisor or specific departments as appropriate, with analysis and recommendations for next steps
May have contact with Customers, third party vendors, or other Employees to exchange or verify information or provide feedback