Lending Specialist

American 1 Credit Union•Jackson, MI

3d•Onsite

About The Position

American 1 Credit Union is seeking a Lending Specialist to process virtual lending applications and deliver an excellent lending experience to members, non-members, and dealer partners. The role requires broad knowledge of credit union loan products and the ability to provide professional, timely, and accurate service. The Lending Specialist communicates effectively to identify member needs and offer appropriate products and services that support financial wellness, while collaborating with the team to achieve goals and provide superior member experiences. The position is onsite in Jackson, Michigan, in a call center environment. The wage is $23.50 per hour. Benefits begin on day one. Offers of employment are contingent upon background screens.

Requirements

High school diploma or GED.
Minimum of 6 months as a Member Service Specialist.
Excellent verbal and written communication skills.
Working knowledge of PC applications such as Microsoft Office.
Ability to work independently or collaboratively as part of a team.
Ability to direct and coach other team members.
Knowledge of credit union products, services, policies, core processes, and procedures.
Ability to provide supervisory leadership of professional- and intermediate-level staff.
Accuracy, attention to detail, confidentiality, reliability, and punctuality.
Ability to work assigned hours and flexibly work at credit union locations within 20 miles of the home branch.

Responsibilities

Listen to members and coworkers, understand their needs, and offer quality solutions through meaningful communication.
Provide superior member service while following GREAT service standards.
Respond to members through digital channels, including online banking messages, email, metro fax, and mobile messages.
Answer detailed inquiries about interest rates, service charges, and account histories while following disclosure requirements, regulations, and consumer privacy policies.
Promote the credit union’s mission of creating financial wellness in the community through everyday banking.
Cross-offer checking, lending, and other product referrals consistent with individual and branch goals; make outbound sales calls and recommend products and services that fit member needs.
Complete member activity accurately and protect confidential member information from unauthorized disclosure.
Support an engaging and inclusive employee culture.
Follow core processes, policies, and procedures, including customer identification policies and BSA requirements.
Represent the credit union in the community.
Work assigned hours and be flexible to work at any credit union location within 20 miles of the home branch.
Mentor and support other team members.
Support and collaborate with the department team.
Ensure account and loan documentation is accurate and complete.
Meet personal scorecard results and maintain strong knowledge of products and services.