Lending Solutions Specialist

BECU • Remote, WA, WA

3d • $22 - $38 • Hybrid

About The Position

As a Lending Solutions Specialist, you’ll help members achieve their financial goals by delivering personalized, consultative lending solutions across consumer, real estate, and business products. You’ll build trust, uncover needs, and identify cross-sell opportunities through meaningful conversations, guiding members from application to funding. In this high-volume call center environment, your curiosity and resilience will drive strong results and deeper relationships. Your work directly supports loan growth and overall member engagement at BECU. To join our dynamic team, we require candidates to be residents of WA, OR, or ID. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we ask that you come onsite Tuesdays & Wednesdays; depending on proximity, additional onsite collaboration (up to once per month) may be requested. For those candidates outside of commuting distance and in an approved remote work location, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

Requirements

• Bachelor’s degree in business or equivalent experience.
• Minimum two years of financial service sales experience, or three years combined experience with outbound sales and financial services.
• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
• Full-time hours required, with additional hours as necessary.

Nice To Haves

• Experience in a contact center, financial services, or sales environment that requires managing a high-volume pipeline of member interactions.
• Solid understanding of the sales process and how to manage a sales pipeline efficiently.
• Proficient verbal and written communication skills to communicate.
• Successful completion of the consumer loans and member service training program with a minimum of one year of experience as a Member Consultant (including loan interviewing, funding and processing) within BECU or another financial institution.
• Effective analytical skills and math skills with a high degree of accuracy.
• Experience in originating Lending Applications.
• Thorough knowledge of all RESPA, HMDA, Fair Lending, ECOA, and HUD rules and regulations.

Responsibilities

• Deliver Member Support: Manage primarily inbound calls while supporting outbound campaigns when volume allows in a blended environment.
• Resolve member concerns with urgency, professionalism, and follow-through to ensure a positive member experience.
• Identify Needs & Recommend Solutions: Review credit, ask thoughtful questions, identify financial needs, and recommend lending and other BECU solutions that deepen relationships and deliver long-term member value.
• Own the Lending Process: Complete lending applications, gather required documentation, ensure accuracy, and guide loans from origination through funding while achieving strong application-to-funding results.
• Manage Volume & Pipeline: Balance a high-volume pipeline, including follow-ups and outbound outreach, maintaining focus and consistency across multiple touchpoints.
• Provide Lending Expertise: Serve as a subject matter resource for consumer, business, and real estate lending products and processes while ensuring compliance with applicable policies, regulations, and lending requirements.
• Partner & Collaborate: Work with internal teams to improve processes, enhance member experience, and drive growth.

Benefits

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level