Lending Records Unit Supervisor

Farmers and Merchants Bank of Long Beach•Lakewood, CA

13d

About The Position

The Lending Records Unit Supervisor oversees the lending document repository including file structuring, document integrity, records retention, application process management and loan operations workflow routing. The Lending Records Unit Supervisor is responsible for monitoring and guiding training and workflow for the Lending Records Unit staff. The Lending Records Unit Supervisor serves as a resource for the lending staff, CAS Units, support departments and credit administration management.

Requirements

Bank Secrecy Act (BSA)
Real Estate Settlement Procedures Act (RESPA)
Regulation AA (Unfair or Deceptive Acts or Practices)
Regulation B (Equal Credit Opportunity)
Regulation CC (Expedited Funds Availability Act)
Regulation E (Electronic Funds Transfer Act)
Regulation P (Privacy Act and Safeguarding Customer
Uniform Commercial Code (UCC)
California Civil Code
Fair Debt Collection Practices
Regulation Z (Truth in Lending Act)
Regulation BB (Community Reinvestment Act)
Regulation DD (Truth in Savings)
US Patriot Act
Regulation 0 (Federal Reserve Act and Federal Deposit Insurance Act)
Regulation C (Home Mortgage Disclosure - HMDA)
Regulation U (Governs Margin Securities)
Clear understanding of the English Language (Spoken & Written)
Microsoft Office Products (Excel, Word, Outlook)
Laserfiche imaging application
Jack Henry & Associates core operating system
Argo account opening application
Basic Mathematics Skills
Customer Service Skills
Strong typing skills
Critical Thinking, Judgment & Problem Solving Skills
Ability to actively listen & learn
Ability to use oral communication techniques to sell products or services
Ability to respectfully communicate with Supervisors and Co-workers
Ability to effectively deal with unpleasant, angry or discourteous people
High School Diploma or equivalent required
10+ years loan administration / records management experience or equivalent

Responsibilities

Supervises the Lending Records Unit staff, workflow and operations related to the loan document repository, loan process workflow routing and loan funding processes including, but not limited to, document archive structure and organization, records retention, processing workflow and loan funding deposits and wires.
Assists in the hiring and development of human resources to induce the best possible quality of department work output in order to meet the organizational goals and objectives.
Monitors Lending Records Unit performance – developing/maintaining service level agreements, creating/reviewing metrics, maintains accuracy and processing time tracking, etc.
Develops and maintains Unit Desktop Procedures
Identifies process enhancements, creating and driving action plans, implementing improvements, measuring effectiveness and continuous monitoring related to collateral servicing/monitoring and loan data integrity.
Administers the loan document repository management including but limited to support case entry and resolution, user acceptance testing and validation, parameter reviews/updates/change control, management/regulatory reporting, etc.
Drives and monitors assigned projects to completion
Approves transactions for department staff within established scope of authority.
Prepares assigned reports for Bank management and departments.
Functions as a Unit Liaison between CAS, Lending Staff, Support Departments and Credit Administration Management
Supports Lending Staff training by communicating changes, presenting training topics, Loan Documentation procedure review, FM form review, etc.
Supports and assists Credit Administration Services Manager with responding to audit requests and inquiries related to the loan document repository.
Responsible for maintaining regulatory and industry knowledge related to all aspects of banking and lending, and assuring compliance with all Bank policies and procedures as well as applicable state and federal regulations.