Supervisor Equity Lending

Navy Federal•Pensacola, FL

1d•Onsite

About The Position

To supervise and direct the day-to-day activities of mortgage loan processing, closing and/or administrative functions for Equity Lending Sections. Plan, coordinate, direct and supervise the work of a section team with the responsibility for all steps involved beginning with the mortgage equity loan application to the final delivery of completed loans to Secondary Marketing or Servicing Divisions. Provide leadership and guidance on staff training in mortgage application procedures and respond/resolve member and/or technical questions related to equity lending operations.

Requirements

Advanced knowledge of conventional loans & RESPA guidelines
Advanced knowledge of mortgage/equity products, services, programs, policies and procedures
Significant experience working in a high volume, fast paced environment
Significant experience in leading, guiding and mentoring others
Ability to interpret and apply regulations, instructions and procedures
If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Advanced organizational, planning and time management skills
Advanced skill applying lending principles, financial practices and evaluation of creditworthiness to make credit decisions
Effective skill exercising initiative and using good judgment to make sound decisions
Effective verbal and written communication skills
Advanced skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures in English
Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective word processing and spreadsheet software skills

Nice To Haves

Working knowledge of Navy Federal products, services, programs, policies and procedures
Experience in preparing legal documents (Notes, Deeds of Trust and Riders)
Associate's degree in Finance, Economics, and/or Business Administration

Responsibilities

Monitor mortgage equity loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations
Ensure NFCU's compliance with federal, state and local regulations and statutes pertaining to mortgage equity loans, including verifying that staff is diligent in reviewing loans to avoid RESPA and CFPB violations
Ensure section goals for bookings, conversion, disposition, member service and loan quality
Coach staff to improve productivity to meet section goals
Train and monitor mortgage loan processing and closing staff in NFCU's procedures to ensure compliance with Federal laws, as well as, NFCU, NCUA and secondary market practices guidelines and regulations
Train loan closing staff in settlement procedures, review of title binders and surveys and document review/control to ensure the creation of valid and marketable liens
Supervise the preparation of loan closing instructions and disbursement of the loan packages
Perform on-going quality control to ensure efficiency and accuracy of processes and procedures
Detect errors and initiate or arrange for corrective action; ensure resolution
Conduct quality control reviews of documents to ensure adherence to all regulations and requirements; communicate and/or correct errors/omissions
Ensure section objectives, production goals, standards, and strategies are executed and align with division priorities
Establish positive work environment, open communication and accountability; resolve technical or resource issues
Identify and recommend process improvements to Project Manager, team and/or management
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
Remain alert to threats to loan security, fraudulent applications, and other questionable practices that may negatively impact the quality of the loan portfolio
Monitor and respond to member inquiries received via various media channels
Perform other duties as assigned or appropriate