Lending Compliance Manager

Five Star Bank•Rochester, NY

14h•$80,000 - $120,000•Hybrid

About The Position

The Compliance Manager is responsible for serving as the Bank’s subject matter expert and providing day to day compliance support to all loan originations to ensure ongoing compliance with applicable Federal and State regulatory requirements. This role involves serving as the Bank’s subject matter expert and assisting with the administration of the Compliance Management Program to all lending units, updating policies and procedures on an annual basis. The position also requires monitoring and advising on changes in laws and regulatory trends impacting the Bank’s lending business, preparing quarterly updates to risk assessments, and conducting periodic compliance monitoring, testing, and reviews.

Requirements

Bachelor’s Degree and 3+ years experience of bank consumer compliance, audit, or lending
Associate Degree and 5+ years experience of bank consumer compliance, audit, or lending
High School Diploma or equivalent and 10+ years’ experience of bank consumer compliance, audit, or lending
Familiarity with federal and state laws and regulations relating to Consumer, Residential, Small Business and Commercial loans, and ability to apply them in a practical setting
Knowledge of Bank products, lines of business, and operations, with experience supporting the administration of a Compliance Management Program
Ability to manage multiple priorities and meet established deadlines
High ethical standards and ability to maintain a high degree of discretion and confidentiality
Good judgment and analytical ability to identify trends, interpret data, conduct root cause analysis, and apply findings to workflows to deliver timely, accurate, and proactive compliance guidance and advice
Excellent organizational, verbal and written communication skills and ability to interact positively with a wide variety of individuals
High degree of self-motivation and ability to make decisions independently
Possess attention to detail and high level of accuracy
Proficient with Microsoft applications especially Word and Excel with the ability to learn and utilize new and existing banking software applications

Nice To Haves

Bachelor’s Degree and 3+ years experience of bank consumer compliance or audit
Certified Regulatory Compliance Manager (CRCM)

Responsibilities

Serve as the Bank’s subject matter expert and assist with the administration of the Compliance Management Program to all lending units, updating policies and procedures on an annual basis.
Monitor and advise on changes in laws and regulatory trends impacting the Bank’s lending business and engage in regulatory change management.
Prepare quarterly updates to risk assessments of all regulations applicable to loan originations, maintaining a format consistent with the Company’s risk and compliance frameworks, regulatory requirements, and industry best practices.
Conduct periodic compliance monitoring, testing, and reviews of the Bank’s loans to identify any weaknesses in controls and to ensure ongoing compliance with regulatory requirements.
Provide timely, proactive, and accurate day to day compliance support to the Bank’s lending lines of business.
Review advertisements, marketing collateral, disclosures, agreements, notices, and other customer documentation to ensure compliance with applicable regulatory requirements.
Review and work with various business lines daily on complaints received by the Bank, ensuring proper resolution and tracking in the Bank’s complaint platform (Salesforce).
Review, write, or edit various response letters and compile documentation needed to be sent to the customer as a result of a complaint.
Confer on complaints for all topics to determine root cause, trend, and other analysis for improvement opportunities, potential regulatory issues, or training opportunities Bank wide.
Conduct vendor reviews as part of the Bank’s third-party risk management program to identify any regulatory gaps specific to the service or product offered, ensuring proper due diligence is completed from a compliance perspective.
Work with various business lines on Findings and Action Plans to ensure proper remediation, completing testing and validation to ensure compliance with various policies and procedures to justify a completed remediation and closure verification.
Cross train on Loan Servicing Compliance responsibilities to provide coverage if needed.
Demonstrate the standards and principles of the Five Star experience in every interaction with internal and external customers, associates, and stakeholders.
Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account(s)
Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
Tuition Reimbursement
Employee Referral Program
Wellness Reimbursement Program
Star Volunteer Program
Employee Banking and Financial Perks
Flexible Hybrid Work Schedule
Paid Time Off (PTO)
Company Paid Holidays