Lending Assistant Supervisor

Vast Bank•Tulsa, OK

9d•Onsite

About The Position

Vast Bank is looking to hire an Lending Assistant Supervisor! About Vast Bank Since February of 1982, we've been a financial institution that has served customers in Northeast Oklahoma and beyond. Our deep roots in the community and commitment to personal service have enabled us to grow alongside our customers, creating conveniences and solutions to fit unique problems and lifestyles. For over 40 years, we've built a legacy on personal service, flexibility, strength, and integrity. Now, with bold leadership and a renewed commitment to customer-centricity, we're aiming higher for the next 40 years. New ideas, strong partnerships, and modern technology will accompany a winning culture to deliver more control and a surprisingly easy banking experience. We're a company that believes in taking care of the people who make working here possible.

Requirements

Minimum of 7+ years of commercial lending assistant, loan administration, loan operations, or related banking experience, with demonstrated knowledge of commercial loan workflow, documentation, due diligence, closing support, portfolio monitoring, and exception follow-up.
Prior leadership, team lead, training, coaching, or supervisory experience is preferred.
High School Degree or GED required.
Proficiency in Microsoft Word, Excel, Outlook, and other systems or tools used to support loan administration, reporting, documentation, and workflow tracking.
Knowledge of loan regulations and their application in the lending process.
Strong understanding of internal controls, confidentiality requirements, customer information security, and regulatory compliance expectations.
Ability to use shared resources, templates, checklists, reports, and department procedures to support consistency and team performance.
Ability to communicate instructions clearly and reinforce procedures with team members.
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimines, and calculators.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable, and timely attendance.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

Nice To Haves

Bachelor’s degree in finance, accounting, business administration, or a related field preferred.

Responsibilities

Supervise, coach, train, and develop the Commercial Lending Assistant team to ensure consistent performance, professional growth, and effective support of Commercial Lending Officers and customers.
Provide day-to-day guidance to Lending Assistants by assisting with questions, prioritization, workload management, issue resolution, and escalation of complex matters.
Support the development, implementation, and maintenance of consistent procedures, checklists, templates, and training materials for the Commercial Lending Assistant function.
Identify process gaps, workflow inconsistencies, recurring issues, and training needs; recommend and support improvements that increase efficiency, accuracy, accountability, and service quality.
Assist management with onboarding, training plans, progress check-ins, and continued development of new and existing Lending Assistants.
Monitor team adherence to department procedures, documentation standards, confidentiality expectations, and internal controls.
Serve as a resource and subject matter expert for commercial loan workflow, including due diligence, approval routing, loan documentation, closing support, booking coordination, post-closing follow-up, and exception tracking.
Assist lenders with collecting borrower, entity, collateral, financial, and supporting information from applicants and customers.
Order and track due diligence items such as UCC and lien searches, title work, appraisals, evaluations, flood determinations, credit reports, and other required third-party documentation.
Coordinate with lending, credit, document preparation, loan operations, post-close review, collateral management, and exception monitoring teams to support timely processing, closing, delivery, and follow-up of required documentation.
Support loan closings by preparing, organizing, reviewing, and distributing loan and closing packages to help ensure completeness, accuracy, and timely execution.
Process or oversee loan-related transactions, including invoices, fees, advances, payments, wire transfers, and related follow-up actions.
Monitor or assist with monitoring loan maturities, renewals, exceptions, NSFs, and past due reports to provide lenders and management with clear portfolio visibility and timely follow-up.
Maintain or oversee maintenance of loan files and records, mail processing, meeting scheduling, customer follow-up, checklist updates, and administrative support for active and prospective relationships.
Serve as a professional point of contact for applicants and customers by handling document requests, payment questions, routine inquiries, and ongoing communication with confidentiality and strong customer service.
Promote collaboration, communication, and consistent handoffs between Lending Assistants, lenders, and internal support departments.
Assist with Paycom or other administrative supervisor responsibilities as assigned, including review of timecards, time-off requests, scheduling, and attendance-related matters.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.