Title Express - Remote Lender Communication Specialist

Copart•Dallas, TX

4d•Remote

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform. We are seeking a highly professional, detail-oriented Lender Communication Specialist with strong communication and problem-solving skills to play a critical role in delivering high-quality support for our lenders, sellers, and Copart. The ideal candidate will thrive in a fast-paced environment, collaborate effectively across departments, and consistently uphold a high standard of service in all communication channels. This role is essential in building and maintaining lender and Copart relationships through professional communication and collaboration.

Requirements

2+ years of experience in customer service, email support, or operations.
Exceptional written communication skills with a professional tone and attention to grammar.
Strong problem-solving skills and the ability to work independently and with a team.
Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines.
High attention to detail and accuracy in all aspects of work.
Proficiency in using email platforms, spreadsheets, and other communication tools.
Comfortable presentation and speaking in team meetings and training sessions.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experienced in creating reports, charts, and operational tools.

Nice To Haves

Lending or financial services experience

Responsibilities

Provide professional and timely email support to lender partners and internal agents.
Serve as a knowledgeable point of contact for issue resolution, escalations, and troubleshooting support.
Train team members on department processes, tools, and best practices to ensure a consistent high level of performance.
Conduct audits to ensure process accuracy, compliance, and data integrity.
Assist in creating and delivering presentations and training sessions for internal stakeholders and external partners.
Contribute to special projects and strategic initiatives as assigned.
Maintain detailed documentation of communications, issues, and resolutions.
Proactively identify process improvements and contribute to operational efficiency.
Foster positive and collaborative team dynamics across the department.
Manage daily email communications with lenders, sellers, and internal stakeholders, ensuring professionalism, clarity, and timely responses.
Handle escalations from lenders or internal teams, resolving issues promptly or routing to the appropriate resource.
Send lender-facing messages and updates, coordinating information and responses to support smooth portal operations.
Execute special projects, including spreadsheet management, data tracking, and reporting to support team workflows.
Oversee all aspects of the communications team’s processes for the lender portal department, ensuring accuracy, efficiency, and adherence to departmental standards.