Leisure Travel Agent, Remote
AAA Mid-Atlantic
•$18 - $30•Remote
About The Position
AAA Club Alliance is looking for an experienced Full-Service Travel Agent to join their remote Travel Contact Center team. This work-from-home role involves planning domestic and international travel, building client relationships, and earning sales incentives. The company is one of the most trusted names in travel.
Requirements
- High school diploma or equivalent (travel school graduates are encouraged to apply).
- At least 2 years of leisure travel industry experience.
- Experience using airline reservation systems, ticketing platforms, GDS, and online booking tools.
- Strong knowledge of domestic and international travel planning.
- Excellent communication, customer service, sales, and problem-solving skills.
- Extensive worldwide geography knowledge.
- Ability to thrive in a fast-paced, high-volume contact center environment.
- Candidates must reside in one of the following locations: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.
Nice To Haves
- Ticket void and simple exchange experience is a plus.
Responsibilities
- Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries.
- Assist Members and non-Members via phone, email, and web chat.
- Match travelers with the best destinations, travel products, and exclusive AAA benefits.
- Build long-term client relationships that encourage repeat business.
- Stay current on travel promotions, destinations, and industry trends.
- Process travel reservations while maintaining compliance with ARC regulations and AAA policies.
- Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
- Meet performance goals while providing exceptional customer service.
- Assist with travel-related problem resolution and itinerary changes.
- Mentor fellow Travel Contact Center Associates when needed.
Benefits
- Medical, dental, vision, and prescription coverage
- Flexible Spending Accounts
- Wellness and Health Advocate programs
- 401(k) with employer match
- FREE AAA Membership
- Monthly Performance Incentives for sales and bookings
- Paid Virtual Training with all required equipment provided
- Up to 2 weeks Paid parental leave
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
