E11EVEN - Leisure Sales Manager

Highgate Hotels • Miami, FL

2d • Onsite

About The Position

The Leisure Sales Manager is a key revenue driver for E11EVEN Hotel & Residences, charged with generating and maximizing leisure room revenue by cultivating and growing high‑value leisure travel partnerships. This role is responsible for developing, managing, and expanding relationships with luxury travel advisors, consortia networks, wholesale partners while positioning the hotel as a must‑stay luxury lifestyle destination for discerning travelers. The Leisure Sales Manager brings a deep understanding of the upscale leisure market, a strong network of industry relationships, and a strategic, relationship‑driven sales approach that reflects the bold energy and elevated service experience synonymous with the E11EVEN brand. Working closely with internal teams, this role ensures seamless collaboration and exceptional guest experiences, driving consistent production while elevating the hotel’s presence within the global luxury leisure marketplace.

Requirements

• A minimum of five years of progressive sales experience is required.
• At least three years in a leadership or managerial role within a luxury, lifestyle, or leisure-focused environment.
• Proven experience within a hotel, resort, or related hospitality setting is strongly preferred.
• Direct exposure to high‑end leisure travel segments.
• A strong understanding of luxury travel distribution channels, wholesale partners, agencies, and travel advisor networks is required.
• A high school diploma or equivalent is required.
• Strong proficiency in Windows‑based systems, including company‑approved spreadsheets and word‑processing applications, is required.
• Exceptional verbal and written communication skills are required.
• Confidence and polish to engage effectively with associates, leadership, luxury travel advisors, and VIP guests.
• A proven ability to listen actively, understand needs, and clearly articulate solutions in a refined, service‑oriented manner is essential.
• Strong organizational skills and the ability to multitask, prioritize responsibilities, and meet deadlines in a fast‑paced, high‑expectation environment are required.
• The ability to work independently while also collaborating seamlessly with cross‑functional teams is essential.
• Flexibility to work extended hours, including evenings or weekends, and to travel for sales calls, agency visits, industry events, and trade shows is required based on business needs.
• Attendance at all required hotel meetings, trainings, and brand initiatives is expected.
• A results‑driven mindset is essential.
• Strong problem‑solving skills are required.

Nice To Haves

• College coursework or a degree in Hospitality Management, Business, Marketing, or a related field is helpful.

Responsibilities

• Cultivating and sustaining high‑value relationships with elite leisure travel partners.
• Aggressively soliciting and securing new leisure business to drive premium room revenue, suite bookings, and extended leisure stays.
• Positioning E11EVEN Hotel & Residences as a bold, must‑stay luxury lifestyle destination for the world’s most discerning travelers.
• Conducting targeted sales calls, curated agency trainings, in‑person visits, virtual presentations, and maintaining a strong presence at key industry events, roadshows, and networking opportunities.
• Managing consortia participation, rate loading, promotional strategies, and production performance in partnership with Revenue Management.
• Hosting luxury travel advisors, partners, and VIP clients for immersive site inspections, familiarization trips, and elevated leisure stays.
• Collaborating with Rooms, Operations, Marketing and Public Relations, Guest Services, and Reservations to ensure flawless execution of VIP arrivals, personalized amenities, and seamless guest experiences.
• Participating in the Highgate Hotel Business Review (HHBR) to ensure alignment with overall hotel performance, pace, and strategic demand within the leisure segment.
• Actively monitoring production from top leisure accounts, evaluating agency performance, market trends, and competitive insights.
• Maintaining a disciplined and proactive sales solicitation program through consistent outbound activity, lead generation, and follow‑up.
• Supporting leisure-focused promotions, targeted campaigns, and brand initiatives in collaboration with the Director of Sales and the broader commercial team.
• Accurate and timely preparation of weekly, monthly, and quarterly sales activity reports and production summaries.
• Handling on‑property client engagements with polish and presence.
• Representing E11EVEN Hotel & Residences and Highgate with confidence, integrity, and a luxury service mindset.
• Participating in client entertainment, hosted experiences, and industry functions.
• Maintaining high standards of professional appearance.
• Strict compliance with Highgate policies, procedures, and safety standards.
• Maximizing productivity, identifying challenges, and assisting in implementing effective solutions.
• Anticipating, identifying, and resolving issues proactively.
• Analyzing, interpreting, and evaluating complex information and data from multiple sources.
• Maintaining absolute confidentiality when handling sensitive information and luxury client relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED