Legislative Systems Specialist

State of Utah Office of the Governor•Salt Lake City, UT

1d•Onsite

About The Position

The Office of Legislative Services (LSO) is a non-partisan office that provides internal support to the entire legislative branch. LSO provides support in varying ways, such as human resource functions, finance, IT services, printing, and more! As an internal support office, we look for individuals who embody a customer service mindset and demonstrates LSO values. Legislative Services is seeking a full-time Systems Specialist to assist in planning, implementing and administering local area networks and provide technical support for users on legislative computer systems. Systems Specialists also install, troubleshoot and maintain hardware and software, and provide group instruction on legislative software applications. Other tasks may include server administration, database administration, printer management, and other systems both software and hardware. This is a nonpartisan position that requires flexibility to work extended hours between November and March in preparation for, and during, the annual general legislative session. During the session (January through March), employees are required to work on-site. Outside of the session, employees are primarily office-based, with the option to work remotely on Thursdays and Fridays. Employees must maintain a permanent residence in Utah.

Requirements

Previous experience with and knowledge of computer hardware and software, including applications, troubleshooting software and tools, Office365, Active Directory
Excellent diagnostic and problem-solving skills.
Excellent communication ability.
Outstanding organizational and time-management skills.
Self-starter as well as able to work on a team.
Ability to train end-users on systems and resolutions professionally.
Must be able and willing to work extended hours during the legislative session, on interim days, and as needed throughout the year.
Must be non-partisan.

Nice To Haves

Knowledge of or experience working with Microsoft Intune will be an advantage.

Responsibilities

Configure personal computers, software and hardware to ensure efficient performance.
Maintain knowledge of the operation of software, hardware, networks, and application test procedures.
Configure and install hardware and software to include systems and operating systems, applications, data, file and print servers, communication gateways, network operating hardware and appropriate application software.
Maintain knowledge of the operation of software, hardware, and networks.
Assist with problem solving and troubleshooting software, hardware, and processes.
Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
Install and configure appropriate software and functions according to specifications.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
Maintain records/logs of repairs and fixes and maintenance schedule.
Manage Zoom meetings, presentation and camera system in committee meetings.