Legal Technology Trainer

Kean Miller LLP•Baton Rouge, LA

1d•Onsite

About The Position

Kean Miller is seeking a Legal Technology Trainer to work in their Technology Department in their Baton Rouge office. This position plays a crucial role in developing and implementing effective training programs that enhance employee skills and foster professional growth within the organization. This position is responsible for designing training curricula and ensuring that all training initiatives align with the firm’s strategic goals. The ideal candidate will possess strong organizational skills and a passion for educating staff and attorneys.

Requirements

Microsoft Windows 10 Enterprise or higher
Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint)
In-depth knowledge of templates, document design, and styles
Bachelor’s degree, or equivalent certifications, or equivalent work experience
Minimum 5 years of technology or organizational development training experience
Experienced in planning, designing, teaching, and facilitating technology training
Ability to communicate with attorneys and staff in an effective, non-technical manner
Demonstrated research, analytical, and critical thinking skills within fast-paced, innovative technology environments
Strong organizational, prioritization, time management, and project management skills, with the ability to adapt quickly to changing priorities and new applications/technologies
Ability to work well under pressure, facilitate solutions, and meet deadlines and respond to changing priorities with ease
Strong interpersonal, writing, verbal communication, customer service skills and collaborative mindset
Ability to travel to all eight offices (overnight travel required)

Nice To Haves

Document management systems (DMS) experience preferred
Learning management system
Knowledge of legal case management, time entry, and expense systems preferred.
Previous law firm experience highly desired

Responsibilities

Train attorneys and support staff on the basic and advanced functions of the core and specialized legal applications used by the Firm using such methods as one-on-one training in-person, in-person group instruction, and on-line instruction.
Partnering with and forming strong trusted advisor relationships with Firm Management, Practice Group Leaders and Partners to identify training and program needs and determine appropriate means to deliver and assess the success of related programs.
Measure and assess organizational needs to effectively design, implement, and evaluate programs that facilitate the development and continuous learning of all Firm employees to ensure Firm objectives and strategic needs are being met.
Develop, execute, and expand as needed, training programs offered at all levels within the employee and attorney.
Develop and maintain training materials for all applications and systems used by the Firm.
Assist with testing and documentation of applications and settings for new systems and software.
Identify additional training requirements by working with IT staff, analyzing help desk reports, and classroom feedback.
Evaluate eLearning platforms/Learning Management Systems for the most effective programs and develop content for on-demand skills-based video training.
Conduct multiple-session computer application training for new hires. Collaborates with Human Resources on coordinating new hire training and works with HR to identify additional training needs of the Firm.
Provide desk-side assistance and floor support during and after training.
Conduct post training surveys to assess effectiveness.