Legal Technology and Operations Manager

Democracy Forward•Washington, DC

3d•$100,000 - $120,000•Hybrid

About The Position

Democracy Forward Foundation is seeking a detail-oriented Legal Technology and Operations Manager with deep experience in legal technology and process improvement to join their team. This role is instrumental in ensuring the effective and efficient work of the Legal Team, which includes litigators and a legal support team of paralegals and legal assistants. The Legal Team operates in a fast-paced environment with a growing litigation docket and tight deadlines. The position is responsible for understanding the Legal Team’s technological needs and workflows, assisting the team in using existing platforms, recommending and testing new platforms and applications, and providing support with filings and discovery when necessary. The role involves managing workflows for various technology platforms (e.g., Westlaw, Logikcull, Orbital, CourtDrive, Sharepoint, Word, Adobe, Google suite, AirTable, Permacc, PACER, CM-ECF), implementing and troubleshooting these workflows, and serving as the primary liaison with vendors. Additionally, the position is responsible for maintaining accurate data and files for reporting purposes and occasionally supporting filings and discovery productions. This is a full-time position that may require evening and weekend work. The office is located in Washington, DC, and while there is flexibility for remote work, regular in-office presence (eight times per month) is required.

Requirements

5+ years in a legal operations, litigation support, or legal technology role — or a comparable mix of legal and technology experience.
Experience working in a fast-paced litigation environment.
Demonstrated experience managing or administering legal technology platforms.
Ability to translate complex technical concepts and workflows into clear, accessible language for non-technical legal staff.
Strong written and verbal communication skills, including experience coordinating with external vendors and legal staff.
Experience managing, organizing, and auditing large volumes of legal data and documents, with a strong attention to accuracy and file hygiene.
Familiarity with e-discovery platforms and litigation support tools; ability to evaluate new platforms against the team's operational needs and recommend solutions.

Responsibilities

Provide expertise and assistance on existing Legal Team technology and platforms to maximize utility based on workflow and needs.
Serve as the Legal Team's dedicated liaison to the organization's IT team, fostering collaboration to meet the Legal Team's needs across enterprise-wide systems, infrastructure changes, and technology initiatives.
Identify skills gaps and recommend/coordinate training for the Legal Team on existing platforms.
Evaluate the Legal Team’s use of technology and platforms and recommend improvements.
Research and recommend cost-efficient new legal platforms and technology to increase efficiency and improve recordkeeping, organization, and efficacy.
Test new platforms/technologies for utility, identify adoption issues, organize vendor trainings, and provide user support.
Develop vendor relationships to evaluate technology and platforms and address Legal Team questions.
Track technology and platform contracts for timely renewal and identify duplicative services.
Support organizational leadership in cultivating a culture of accountability, inclusivity, and excellence through real-time support and skills development for the Legal Team.
Assist Legal Team managers in obtaining, auditing, maintaining, and evaluating data regarding the Team’s work and resource usage.
Clean data and organize folders to ensure files are appropriately maintained and easily found.
Recommend improvements in the accuracy and type of data maintained regarding cases, investigations, actions, clients, co-counsel, partners, and other necessary information.
Create reports regarding the Legal Team’s work using maintained data for internal or external use.
Assist other parts of DF in obtaining necessary Legal Team data, syncing systems with Legal data, and developing systems to track relevant information.