Legal Technology and Contract Management Systems Manager

IEEE•New York, NY

17h•Hybrid

About The Position

The Legal Technology & Contract Management Systems Manager is the primary technical owner and lead administrator of the enterprise-wide contract lifecycle management system (CMS). This role is responsible for the day-to-day operation, configuration, support, troubleshooting, and continuous improvement of the platform, as well as promptly addressing daily issues, requests, and inquiries for all users. As a key liaison between the IEEE Legal and Compliance (L&C) team and the staff, volunteers, and vendors that work within the CMS, this is a high-impact role that demands both sophisticated technical skills and client service acumen in a dynamic, fast-pace environment. In addition to CMS ownership, the Manager will manage and support other L&C technology platforms (including legal matter management, e-billing, whistleblower reporting, and restricted party screening platforms), and, in partnership with IEEE's IT team, the Manager will work to identify and implement applications and tools to optimize efficiency, improve knowledge management, and enhance automation across L&C functions. The incumbent must demonstrate exceptional technical, organizational and communication skills, and the ability to manage a high volume of requests with quick turnaround times. This person will be part of the L&C Legal Technology Team and serve as support and backup for the various legal operations team members, as needed, including but not limited to the e-billing administrator and the legal operations administrator. This is a hybrid position based in New York City, NY.

Requirements

Bachelor's degree or equivalent experience
7-10 years Project management experience working with senior executives to ensure the efficient and effective operation of a department required
Technological aptitude and adeptness at learning new technologies and systems required
Experience in a legal environment, law firm, or corporate legal department is required
Experience in the legal operations field required
Demonstrated ability to manage numerous projects simultaneously, including the ability to articulate strategy, frame and interpret issues, apply influencing skills for positive change where needed, act with integrity, and execute tactically.
Demonstrated ability with software applications, including Excel and SharePoint, and the ability to quickly understand and communicate technical concepts to others.
Meticulous attention to detail and discretion as well as strong communication skills, good judgment, and a sense of urgency.
Demonstrated ability to independently debug system issues, perform root-cause analysis, test fixes, document findings, and coordinate with IT or vendors when escalation is needed.
Strong problem solving skills, proactive, highly organized and detail-oriented
Ability to actively identify new areas for learning
Ability to build relationships and interact with members/volunteers, all levels of staff, external vendors, and other clients and representatives
Demonstrated ability to balance multiple tasks and effectively prioritize and anticipate needs
Ability to rely on established procedures and guidelines, historical practice, experience, and personal judgment to make decisions and resolve problems.
Working knowledge of system integrations, APIs, single sign-on, data feeds, and vendor-managed platforms, including the ability to monitor integrations, identify failed data transfers, review error messages, test fixes, and coordinate with IT, vendors, and business owners to resolve issues.

Nice To Haves

Demonstrated ability to analyze metrics, using tools such as Tableau and/or SQL strongly preferred.

Responsibilities

Serve as the enterprise system owner, lead administrator and point of user contact for the Contract Management System (CMS).
Configure, maintain, and optimize CMS functionality, including workflows, templates, permissions, routing rules, fields, integrations, and system enhancements.
Execute high volume, time sensitive workflow updates and system changes while ensuring data integrity, consistency, and alignment with legal and business needs.
Perform troubleshooting, testing, quality assurance, and ongoing system improvements.
Diagnose, debug, and resolve CMS and legal technology issues, including workflow errors, permission problems, data inconsistencies, integration failures, user-reported defects, and system configuration issues.
Administer and support other Legal & Compliance technology platforms (e.g., matter management, e billing, document execution and related tools).
Coordinate integrations, migrations from legacy systems, and routine platform enhancements in partnership with IT.
Oversee day‑to‑day operational health of legal technology tools, including vendor coordination and issue resolution.
Provide end user support, guidance, and training for CMS and related legal technologies.
Develop and maintain training materials, job aids, FAQs, and knowledge resources.
Maintain Legal & Compliance technology content and internal webpages updated to ensure accuracy and usability.
Support Legal & Compliance operational initiatives by identifying and implementing technology driven process improvements that are aligned with the OU's priorities.
Prepare and maintain system metrics, reporting, and performance indicators for Legal leadership.
Manage multiple concurrent requests in a fast paced environment while maintaining strong attention to detail and responsiveness.
Maintain strong working relationships with attorneys, staff, volunteers, IT partners, and vendors.
Lead or support additional initiatives and special projects for the Legal & Compliance department as needed or assigned.
Assist in the build of Application Programming Interfaces (APIs), as needed, to ensure integration among the technology systems.
Assist, as requested, with the creation of L&C presentations, including those regarding the CMS, MMS, or other L&C techonologies, to the various stakeholders.
Maintain the L&C webpages, ensuring they are kept current and user-friendly.
Periodically assess and analyze the effectiveness of L&C technologies and communicate findings with the General Counsel and L&C team.
Manage L&C department metrics, benchmarking, and reporting.
Prepare, manage, and communicate key performance indicators to the General Counsel and the L&C team.