Legal Systems Program Manager, Assigned Counsel Plan

City of New York•New York, NY

6d•$125,000 - $150,000•Hybrid

About The Position

The Assigned Counsel Plan (ACP) is seeking a Legal Systems Program Manager to be responsible for the design, maintenance, and continuous improvement of its Salesforce-based Case Management System and related legal operations tools. This role will support ACP's core business operations, including case management, attorney assignments, contracting, provider engagement, data analytics, reporting, and workflow management. The ideal candidate will translate legal and operational requirements into clear workflows, system enhancements, reporting tools, user guidance, and sustainable business processes, ensuring ACP's systems are reliable, user-centered, data-informed, and aligned with operational needs. The position is funded by the New York State Office of Indigent Legal Services and the City of New York through the Mayor’s Office of Criminal Justice.

Requirements

Baccalaureate degree from an accredited college or university.
Associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities.
Four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above.
Satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above.

Nice To Haves

Experience with Salesforce-based Case Management Systems.
Understanding of legal systems and infrastructure supporting access to counsel, case continuity, operational accountability, and defensible decision-making.
Ability to translate legal and operational requirements into clear workflows, system enhancements, reporting tools, user guidance, and sustainable business processes.
Experience with data analytics, reporting, and workflow management in a legal or government setting.
Familiarity with MOCJ Information Technology and/or the Mayor’s Office of Criminal Justice.
Experience working with legal providers and vendors.
Knowledge of applicable confidentiality, privacy, cybersecurity, access-control, records-management, and legal-process requirements.

Responsibilities

Serve as ACP’s business-side product owner for the Salesforce-based Case Management System and related legal operations platforms.
Partner with the Salesforce-certified CMS Administrator to design, test, document, and implement system enhancements, workflows, dashboards, forms, reports, templates, and user-facing tools.
Analyze ACP’s case management, attorney assignment, contracting, payment, reporting, and provider-support workflows to identify opportunities for system improvements, automation, standardization, and risk reduction.
Translate operational needs into clear business requirements, user stories, testing plans, workflow maps, and implementation guidance.
Support the development and maintenance of system workflows that improve intake, triage, attorney assignment, provider communications, contract tracking, data collection, and reporting.
Develop and maintain dashboards, reports, and performance metrics to support leadership visibility into caseloads, provider activity, contracting status, workflow performance, turnaround times, and operational risks.
Work with ACP leadership, legal providers, and internal users to identify pain points, recurring system issues, training needs, and process gaps.
Provide hands-on user support and guidance to ACP staff and legal providers navigating the CMS, including workflow questions, access issues, system functionality, and escalation of technical problems.
Coordinate with MOCJ IT, vendors, and system administrators to resolve platform issues, manage enhancements, and support system reliability.
Support the integration of ACP’s legal systems with broader operational needs, including contracting, data analytics, compliance tracking, invoice/payment workflows, document management, and provider engagement.
Develop user guides, standard operating procedures, training materials, playbooks, and system documentation to support consistent use of ACP’s legal systems.
Lead or support training sessions for ACP staff, assigned counsel attorneys, and other system users.
Monitor system performance, user adoption, data quality, workflow compliance, and reporting accuracy.
Help ensure that ACP systems reflect applicable confidentiality, privacy, cybersecurity, access-control, records-management, and legal-process requirements.
Support change management for new system features, process updates, and workflow improvements.
Identify opportunities to responsibly leverage automation, analytics, and emerging legal technology tools to improve efficiency, reduce manual work, and strengthen operational oversight.
Coordinate cross-functional projects involving ACP leadership, MOCJ IT, fiscal, procurement, legal, data, and external partners.
Perform other related duties as assigned.