Legal Support Specialist

ABC Legal Services•Phoenix, AZ

1d•Onsite

About The Position

ABC Legal Service is the national leader in service of process, with over 30 years of experience and a team of 1000 employees across multiple offices. The company focuses on advancing technology, acquiring competitors, and expanding into new segments. The Legal Support Specialist role is based in Phoenix and is an in-office position dedicated to supporting Arizona court operations. This role involves close collaboration with Arizona courts and legal court runners to ensure timely receipt, processing, and accurate uploading of court filings into the company's proprietary system. The position requires frequent professional communication with court personnel and internal teams, a strong attention to detail for preparing legal paperwork, tracking document retrievals, and processing court records. The ideal candidate will be organized, proactive, and capable of managing high-volume court tasks in a fast-paced environment. This is a 100% onsite role in the Phoenix office.

Requirements

High school diploma / GED required
Prefer 1+ years of customer support / call-center / retail experience in a service-oriented position.
Strong communication skills, both written and verbal, with a focus on professional phone etiquette.
Comfortable using Teams/Zoom for outbound calls and chats, and Outlook for emails.
Proficient in Microsoft Office suite (Outlook, Teams, Excel, Word) and online fax.
Experience working with and editing PDFs.
Ability to perform repetitive data-entry tasks with a high degree of accuracy.
Ability to read, write and speak English fluently.
Quick learner and willing to learn and grow within the legal support field.

Nice To Haves

Legal experience preferred

Responsibilities

Contact Arizona courts for individual orders and status updates, resolving issues related to legal filings and retrievals.
Prepare paperwork and ensure proper court fees are included for document retrieval and submissions.
Process, review, and organize retrieved copies from court, ensuring accurate data entry into internal systems.
Work directly with court runners to navigate court timeframes, requirements, and troubleshoot delays.
Navigate and interpret Arizona court dockets and websites to locate case documents and filing information.
Communicate accurately via phone, email, and Microsoft Teams with court personnel, runners, and attorneys.
Utilize Skye (in-house application) to track document progress, add detailed case notes, and maintain high accuracy.
Manage incoming/outgoing calls related to document statuses and relay updates to internal teams.
Collaborate with the team to identify and resolve bottlenecks in the court document lifecycle.
Perform other job-related duties as assigned.