Legal Services Consultant

Eve

1d•$150,000 - $190,000•Remote

About The Position

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that is transforming every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. Eve is trusted by over 1000+ law firms and is growing fast. The company has raised over $160M from investors like Spark Capital, Andreessen Horowitz (A16z), Menlo Ventures, and Lightspeed. The team consists of engineers, designers, and operators from companies like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft. Eve is at the forefront of AI, collaborating with OpenAI and Anthropic to build AI workflows for legal work. The company is experiencing explosive growth, with 2X revenue growth quarter over quarter.

Requirements

Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
Mastery of legal tech solutions, especially Eve's products, with the ability to explain complex concepts to non-technical professionals.
Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively.
Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges.
Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes.
Strong relationship-building skills with a willingness to travel for client visits and industry events.

Nice To Haves

5+ years of Customer Success experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships.
Solid experience in legal tech, understanding the unique needs of law firms and legal teams.
Proven acumen around planning and managing a smaller book of business, with $10M - $20M in ARR ownership.
Experience managing large, complex accounts and executing strategic initiatives for client success and growth.
Strong understanding of SaaS industry dynamics, particularly in legal technology.

Responsibilities

Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.
Enable teams at firms using Eve in 90 days or less.
Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features.
Generate 5+ annual case studies showcasing ROI.
Develop 3+ new product use cases yearly.
Provide client feedback to inform product roadmap development.
Achieve 90%+ retention rate through proactive engagement and support.