Legal Senior Onsite Service Specialist

Ricoh•Bellevue, WA

23h•$18 - $27•Onsite

About The Position

The Legal Senior Onsite Service Specialist provides customer-focused onsite services in a legal environment, handling confidential and time-sensitive documents, reproduction work, equipment support, mail and supply distribution, and meeting-room and facilities assistance. The role requires professionalism and office etiquette, an understanding of legal matter workflows and legal documents, and the ability to support offsite trials by coordinating equipment, labor, and supplies. The position involves operating and troubleshooting copiers and related equipment; scanning, converting, naming, encrypting, and printing files; maintaining service, billing, and reporting logs; and helping keep copier areas, conference rooms, meeting rooms, and visitor offices organized. The specialist also assists with reception, room setups, light maintenance, moves, and occasional cleaning. Work may involve tight deadlines, equipment noise, toner exposure, temperature changes, physical activity, and periodic overtime.

Requirements

High school diploma or GED.
At least one year of relevant work experience.
Basic computer skills, including proficiency with MS Office Suite.
Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
Ability to work independently and flexibly to complete projects.
Troubleshooting and problem-solving skills, including the ability to read and comprehend written technical information.
Excellent customer relations and verbal communication skills.
Ability to perform physical activities including standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing.

Nice To Haves

Previous experience in copy jobs or related fields.
Basic knowledge of electronics and copier equipment repair.
Working knowledge of copiers and related equipment.
Knowledge of shipping and receiving procedures and basic electronics.

Responsibilities

Deliver customer service by addressing inquiries, coordinating service calls, and managing job requests.
Troubleshoot equipment and promptly escalate technical issues for resolution.
Coordinate with team members to deliver completed jobs and support building functions.
Assist occasionally with meeting-room setups, light maintenance, and reception duties.
Follow safety standards and protocols when handling equipment and materials.
Handle confidential, time-sensitive documents.
Maintain billing and reporting logs and service logs.
Distribute incoming mail and packages, office supplies, and fax transmissions.
Deliver completed reproduction work to designated delivery areas.
Perform scanning, file conversion, file naming, and encryption tasks.
Perform batch printing using Adobe Acrobat Pro.
Conduct daily quality checks on convenience copiers and respond to errors or troubleshoot copy machines.
Maintain service logs and stock and organize convenience copier areas.
Manage firm conference rooms, meeting rooms, and visitor offices.
Assist facilities with box moves, office moves, and light maintenance duties.
Perform occasional cleaning duties.
Understand client matter workflows, including charge backs to the firm and/or clients for work, supplies, and hours.
Apply knowledge of legal documents such as closing binders, depositions, transcripts, briefs, addendums, filings, discovery, and judgments.
Assist with scheduling equipment, labor, and supplies for offsite trials.