Legal Priority Operator - 2nd Shift (Hybrid)
About The Position
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. This role serves as the primary point of contact for incoming requests to the department for various word processing-related projects. The position requires strong clerical background with demonstrated expertise in formatting, proofreading, and conducting quality audits on complex documentation. The role involves coordinating, assigning, distributing, prioritizing, tracking, and expediting workload, as well as interfacing with requesters to gather detailed information and analyze requests to determine how tasks should be performed. The operator will direct requests to proper resources, coordinate with local and off-site office services, and assist with proofreading and quality control analysis during heavy volume periods. The role also includes performing other related duties, assisting with special projects, and maintaining thorough knowledge of all firm-supported software packages.
Requirements
- Ability to work in a fast-paced environment and meet pressing deadlines
- Ability to produce quality work product
- Minimum typing speed of 60 wpm with 95% accuracy
- Excellent verbal and written communication skills
- Flexibility to work overtime as required
- High school diploma or equivalent required
- Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
- Prior document processing experience in a team environment
Nice To Haves
- Bachelor's degree or 2+ years of legal experience preferred
- Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
- Knowledge of legal terminology preferred but not required
- Transcription experience a plus
Responsibilities
- Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
- Coordinate, assign, distribute, prioritize, track and expedite workload to the department
- Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
- Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
- Direct requests to proper resources and coordinate with local and off-site office services
- Assist with proofreading tasks and quality control analysis during heavy volume periods
- Deliver projects within a reasonable, negotiated timeframe
- Perform other related duties and assist with special projects as assigned
- Maintain thorough knowledge of all firm-supported software packages
- Other duties as assigned
Benefits
- medical, dental, and vision coverage
- paid time off
- disability insurance
- 401(k) with company match
- life insurance and other voluntary supplemental insurance coverages
- parental leave
- adoption assistance
- tuition assistance
- employer/partner discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
