Legal Priority Operator - Tuesday-Saturday 3pm-11:30pm

RR Donnelley•Phoenix, AZ

4d•$42,700 - $59,700•Hybrid

About The Position

This role serves as the primary point of contact for incoming requests to the Legal & Document Processing department. The operator will handle various word processing-related projects including formatting, proofreading, editing, styling, printing, and converting documents to images (PDF). The position involves coordinating, assigning, distributing, prioritizing, tracking, and expediting workload within the department. The operator will interface with requesters to gather detailed information, analyze requests to determine the best approach and resources for completion, and direct tasks to appropriate local and off-site office services. Additionally, the role includes assisting with proofreading and quality control during high-volume periods, delivering projects within negotiated timeframes, and performing other related duties and special projects as assigned. A thorough knowledge of all firm-supported software packages is required.

Requirements

Ability to work in a fast-paced environment and meet pressing deadlines
Ability to produce quality work product
Minimum typing speed of 60 wpm with 95% accuracy
Excellent verbal and written communication skills
Flexibility to work overtime as required
High school diploma or equivalent required
Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
Prior document processing experience in a team environment
Knowledge of legal terminology preferred but not required
Transcription experience a plus

Nice To Haves

Bachelor's degree or 2+ years of legal experience preferred
Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace

Responsibilities

Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
Coordinate, assign, distribute, prioritize, track and expedite workload to the department
Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
Direct requests to proper resources and coordinate with local and off-site office services
Assist with proofreading tasks and quality control analysis during heavy volume periods
Deliver projects within a reasonable, negotiated timeframe
Perform other related duties and assist with special projects as assigned
Maintain thorough knowledge of all firm-supported software packages
Other duties as assigned