Legal Priority Operator - 3rd Shift Shift (Hybrid)

RR Donnelley•Phoenix, AZ

7d•Hybrid

About The Position

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. This role serves as the primary point of contact for incoming requests to the department for various word processing-related projects. The position requires the ability to work in a fast-paced environment, meet pressing deadlines, and produce quality work. The role involves coordinating, assigning, distributing, prioritizing, tracking, and expediting workload, as well as interfacing with requesters to gather detailed information and analyze requests to determine how tasks should be performed and engage the appropriate resource for completion. The operator will direct requests to proper resources, coordinate with local and off-site office services, and assist with proofreading and quality control during heavy volume periods. The role also includes performing other related duties, assisting with special projects, and maintaining thorough knowledge of all firm-supported software packages.

Requirements

Ability to work in a fast-paced environment and meet pressing deadlines
Ability to produce quality work product
Minimum typing speed of 60 wpm with 95% accuracy
Excellent verbal and written communication skills
Flexibility to work overtime as required
High school diploma or equivalent required
Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
Prior document processing experience in a team environment

Nice To Haves

Bachelor's degree or 2+ years of legal experience preferred
Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
Knowledge of legal terminology preferred but not required
Transcription experience a plus

Responsibilities

Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
Coordinate, assign, distribute, prioritize, track and expedite workload to the department
Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
Direct requests to proper resources and coordinate with local and off-site office services
Assist with proofreading tasks and quality control analysis during heavy volume periods
Deliver projects within a reasonable, negotiated timeframe
Perform other related duties and assist with special projects as assigned
Maintain thorough knowledge of all firm-supported software packages
Other duties as assigned