Legal Priority Operator - 1st Shift (Hybrid)

RR Donnelley•Phoenix, AZ

5d•Hybrid

About The Position

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. This role serves as the primary point of contact for incoming requests to the department for various word processing-related projects. The operator will coordinate, assign, distribute, prioritize, track, and expedite workload, while interfacing with requesters to gather detailed information and analyze requests to determine how tasks should be performed and engage the appropriate resource for completion. The operator will direct requests to proper resources and coordinate with local and off-site office services. Assistance with proofreading tasks and quality control analysis during heavy volume periods is expected, as is the delivery of projects within a reasonable, negotiated timeframe. The role also involves performing other related duties and assisting with special projects as assigned, and maintaining thorough knowledge of all firm-supported software packages.

Requirements

Ability to work in a fast-paced environment and meet pressing deadlines
Ability to produce quality work product
Minimum typing speed of 60 wpm with 95% accuracy
Excellent verbal and written communication skills
Flexibility to work overtime as required
High school diploma or equivalent required
Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
Prior document processing experience in a team environment

Nice To Haves

Bachelor's degree or 2+ years of legal experience preferred
Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
Knowledge of legal terminology preferred but not required
Transcription experience a plus

Responsibilities

Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
Coordinate, assign, distribute, prioritize, track and expedite workload to the department
Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
Direct requests to proper resources and coordinate with local and off-site office services
Assist with proofreading tasks and quality control analysis during heavy volume periods
Deliver projects within a reasonable, negotiated timeframe
Perform other related duties and assist with special projects as assigned
Maintain thorough knowledge of all firm-supported software packages
Other duties as assigned