Legal Practice Manager

DLA Piper•Austin, TX

2d•Hybrid

About The Position

The Legal Practice Manager (LPM), working in collaboration with and in support of the firm’s strategic initiatives, is a strategic business professional responsible for supporting a partner, or group of partners, with a large and complex practice. This role ensures seamless integration of billing, matter management, and administrative functions across multiple teams. The LPM acts as the central coordinator and leader of a multi-disciplinary team of business professionals including pitch and proposal, finance, billing, administrative support, and client service while maintaining strong collaboration with attorneys and practice management leadership. The LPM serves as the operational hub, ensuring efficiency, accuracy, and client satisfaction in all aspects of matter lifecycle management.

Requirements

Strong understanding of law firm economics, billing processes, and client service standards.
Excellent leadership, communication, and organizational skills.
Proficiency in financial analysis, budgeting, and matter management systems.
Ability to manage multiple priorities in a fast-paced, high-volume environment.
Ability to lead cross-functional teams and influence without direct authority.
Skilled in interpreting financial data and operational metrics.
Committed to delivering exceptional service and maintaining strong relationships.
Proactive in identifying issues and implementing solutions.
Comfortable with legal practice management tools and data analytics platforms.
High School Diploma or GED.
5 years’ experience in legal operations, practice management, or professional services environment.

Nice To Haves

Bachelor’s Degree in Business Administration, Finance, or related field.

Responsibilities

Oversee pitch and proposal activity, matter opening, budgeting, and compliance with client guidelines.
Monitor WIP (work-in-progress), billing, collections, and profitability metrics for the partner’s portfolio.
Coordinate with billing teams to ensure timely and accurate invoicing aligned with client requirements.
Work with collections on tracking payments and allocations.
Track and report on key financial KPIs, proactively identifying risks and opportunities.
Serve as the primary liaison between the partner and internal business teams (finance, billing, administrative support, marketing, etc.).
Lead and coordinate a multi-disciplinary team to deliver exceptional client service and operational excellence, including International where involved.
Implement best practices for matter management, workflow optimization, and resource allocation.
Ensure compliance with client outside counsel guidelines and reporting requirements.
Support client-facing administrative needs, including status reports, budgets, and performance metrics.
Partner with the firm’s pricing and legal project management teams to develop and maintain alternative fee arrangements and matter plans.
Identify and implement process improvements to enhance efficiency and reduce administrative burden.
Leverage firm technology platforms for matter tracking, reporting, and collaboration.
Train and mentor team members on best practices and tools.
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
Provide timely, accurate, and quality work product.
Successfully meet deadlines, expectations, and perform work duties as required.
Foster positive work relationships.
Comply with all firm policies and practices.
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Ability to work under pressure and manage competing demands in a fast-paced environment.
Perform all other duties, tasks or projects as assigned.