Legal Operations Manager
About The Position
The Legal Operations Manager will have responsibility in the following primary areas: (i) legal technology and systems, (ii) process improvement, (iii) knowledge and matter management systems, (iv) vendor and financial management, and (v) metrics and reporting for the Legal Department. The individual in this role must have excellent time management, project management, and communication skills to effectively manage competing priorities and drive complex projects involving stakeholders at all levels to completion. The ideal candidate will have: (i) extensive experience with legal billing and legal case management software, (ii) experience leading RFPs, negotiating fee arrangements, and monitoring vendor performance, and (iii) expertise in defining and tracking key performance indicators (KPIs) for legal operations.
Requirements
- High School Diploma or Equivalent Required
- Typically requires a minimum of 5 years of related experience
- Legal operations-related experience
- Works independently with guidance in only the most complex situations
- Proven ability to prioritize, organize, and implement multiple complex projects
- Critically evaluate information from multiple sources, ask questions, and reconcile differences to deliver effective guidance
- An ability to work on multiple tasks simultaneously and lead several projects in a dynamic and fast-paced work environment
- The ability to lead and work well in a team environment
- A high level of integrity, excellent judgment, critical thinking skills, and the ability to identify all relevant issues
- Excellent decision-making and critical thinking skills, as well as strong written and verbal communication skills (including good listening skills)
- Self-motivated with an unwavering commitment to excellence, accuracy, and quality
- Applicants must be currently authorized to work in the United States.
Nice To Haves
- Bachelor's Degree Preferred
- extensive experience with legal billing and legal case management software
- experience leading RFPs, negotiating fee arrangements, and monitoring vendor performance
- expertise in defining and tracking key performance indicators (KPIs) for legal operations
Responsibilities
- Evaluate, implement, and manage legal tech tools (e.g., e-billing, matter management, contract lifecycle management).
- Lead system integrations and ensure user adoption across the legal team.
- Maintain data integrity and reporting capabilities.
- Identify and implement process improvements to streamline legal operations.
- Lead cross-functional projects and change management initiatives.
- Develop and enforce best practices and standard operating procedures.
- Oversee knowledge management systems to ensure effective information sharing.
- Develop strategies for capturing institutional knowledge and legal precedents.
- Support matter intake and tracking processes.
- Manage relationships with outside counsel and legal service providers.
- Lead RFPs, negotiate fee arrangements, and monitor vendor performance.
- Collaborate with Finance to manage legal budgets and track spend.
- Define and track key performance indicators (KPIs) for legal operations.
- Provide regular reports and insights to legal leadership.
- Use data to drive continuous improvement and strategic decision-making.
Benefits
- annual bonus programs
- health insurance benefits
- a 401k program
- onsite fitness centers
- employee stores
- employee discounts on products and accessories
- domestic relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
