Legal Operations Manager

SeatGeek

3d•$112,000 - $163,000•Remote

About The Position

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. We are seeking a strategic and execution-oriented Legal Operations Manager to transform how our Legal team operates. This is a high-impact, cross-functional role where you will own the full operational lifecycle of the department — from identifying inefficiencies to implementing the tools and workflows that solve them. You will be a force multiplier for our attorneys, enabling them to focus on high-value legal work while you ensure the department runs like a well-oiled machine. The ideal candidate is someone who thinks in systems, thrives in ambiguity, communicates crisply with both legal and non-legal stakeholders, and has a track record of delivering measurable operational improvements in a legal or professional services environment. This role will report directly to the Senior Corporate Counsel.

Requirements

5+ years of experience in legal operations, law firm management, management consulting, or a closely related field
Deep familiarity with legal technology (CLM platforms, matter management systems, e-billing tools, contract repositories)
Demonstrated experience leading process improvement initiatives from diagnosis through implementation
Strong analytical skills
Exceptional project management skills with the ability to manage multiple workstreams simultaneously
Outstanding written and verbal communication skills; ability to present complex topics clearly to executives
Collaborative approach, and proven ability to build trust with attorneys and business stakeholders
Experience at a high-growth technology company
Familiarity with AI tools being applied in a legal context
Familiarity with data privacy and information governance

Nice To Haves

CLOC or PMP certification

Responsibilities

In partnership with other teams, own the legal tech stack: evaluate, select, implement, and manage software and AI-powered tools to improve the performance and efficiency of the team
Partner with IT and procurement to ensure tools are properly integrated, adopted, and continuously optimized
Build and maintain dashboards and reporting infrastructure to give leadership visibility into department performance
Map and audit current legal workflows to identify bottlenecks, redundancies, and improvement opportunities
Design and implement scalable processes for high-volume legal work
Develop and maintain standard operating procedures, playbooks, and self-service resources for internal clients
Manage relationships with outside counsel and legal vendors, including rate negotiations, matter budgeting, and invoice review
Implement and enforce billing guidelines; analyze outside counsel spend and identify cost savings
Manage legal billing and e-billing software and matter management systems
Build and maintain legal department KPIs, scorecards, and operational reporting
Support annual budgeting, forecasting, and financial reporting for the legal department
Drive special projects and cross-functional initiatives
Build and curate a legal knowledge management system (templates, precedents, FAQs, training materials)
Deliver training sessions to legal and non-legal stakeholders on processes, tools, and self-service resources
Create onboarding programs for new legal team members
Oversee and optimize compliance with multiple government relations regulatory requirements, including tracking and filing of required lobbying and political giving disclosures
Support board and stockholder administration as needed, including maintaining the action tracker, filing consents, minutes, and meeting materials, and coordinating upcoming approvals
Manage annual renewal of foreign qualifications across all registered jurisdictions, tracking deadlines and filing requirements to ensure timely compliance
Support administration of company's equity plans, including processing award releases, maintaining cap table records, coordinating quarterly grant cycles, and ensuring compliance with applicable securities and tax requirements

Benefits

Equity stake
Discretionary annual bonus
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Eligible for the SG discretionary annual bonus based on individual and company performance
Up to 16 weeks of fully-paid family leave
401(k) matching
Student loan matching program
Health, vision, dental, and life insurance
Up to $25k towards family building, reproductive health services and Gender-affirming care
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$360 per quarter to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music