Legal Operations Manager - Law Firm Management

Truist Financial Corporation•Charlotte, NC

36d•Onsite

About The Position

This position will have responsibility for overseeing and managing the law firm management function of the Legal Department as well as optimizing and enhancing related Legal Department processes. This position will lead a team that efficiently onboards law firms, ensures compliance with Truist third-party risk requirements, negotiates law firm rates, manages the panel of preferred legal providers and other approved law firms, , manages other legal-related vendors, oversees conflicts of interest processes, manages legal invoicing functions, builds and leads firm management programs in areas of cost containment, alternative fee arrangements, and law firm performance. The position serves as the subject matter expert on Truist's outside counsel policies and procedures. The position serves as the point of contact for law firms, possesses excellent communication capabilities, and builds deep relationships with law firms and within the Department. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) Position has in office expectations.

Requirements

Bachelor's degree or higher
Strong technical understanding of legal operations
5 or more years of professional experience in operations at a company, preferably within a legal department or law firm
Able to embrace change
Demonstrated ability to effectively lead work teams and projects
Strong analytical and research skills with attention to detail
Superb verbal and written communication skills, including writing and drafting skills
Ability to work within a large organization and collaborate and partner with cross-functional teams
Ability to interact effectively with people at all organizational levels of the firm and build strong relationships with internal stakeholders
Executive presence and ability to serve as a primary contact for Chief Legal Officer and Deputy General Counsels on areas of responsibility
Ability to work independently, to successfully build and sustain operational programs
Proficient in the use of Microsoft Office Suite

Nice To Haves

JD or MBA
Demonstrated organizational skills
Experience working in Legal Operations at a law firm or large financial services company

Responsibilities

Use critical thinking, creativity, and operational excellence to implement or enhance processes and programs that relate to law firms and legal-related vendors, including processes related to management of third-party risk.
Drive strategy for Legal Department policy and procedures for law firms and legal-related vendor onboarding, including by working closely with Truist Third-Party Risk Management Office and Operations teams.
Manage law firm and legal-related vendor policy and procedure governance by leading compliance efforts.
Serve as primary contact and representative of the Legal Department with approved law firms.
Build and execute processes and programs for law firm panel management, conflicts of interests, legal fees processing, firm performance, volume discounts, alternative fee arrangements, and rate negotiations.
Develop strategies and processes to assess operational risks within the law firm management program and assist in overseeing mitigation efforts and management of issues to resolution.
Draft outside counsel guidelines and related policies/procedures.
Collaborate with Legal Department and functional areas leaders across the enterprise to address needs for legal counsel and onboard new law firms and legal-related vendors.
Stay abreast of industry trends related to law firm management operations.
Support and lead ad-hoc projects related to law firm management operations.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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