Law Firm Concierge

Lippes Mathias LLP • Buffalo, NY

18h • $20 - $24

About The Position

We are seeking a dedicated, detail-oriented professional to serve as our law firm Concierge and oversee our state-of-the-art event center. This pivotal role combines hospitality expertise with operational skills to create seamless experiences for internal team members, visitors, and clients alike. As the face of our firm's new event center, the Law Firm Concierge will maintain a sophisticated environment where collaboration, innovation, and professionalism flourish. The Concierge will be the first point of contact for clients, visitors, and staff, ensuring a welcoming, efficient, and positive experience within the firm. This role demands a proactive problem-solver who anticipates needs, manages multiple priorities with poise, and consistently delivers exceptional customer service. The ideal candidate thrives in a dynamic setting, coordinating regularly with various departments, including the operations team, marketing team, IT, and others, to ensure a high-level operation of the event center.

Requirements

• After orientation at Lippes Mathias, exhibit proficiency in the Microsoft Office suite and other firm applications and equipment
• Flexibility to work overtime, as required
• Flexibility to work evenings and weekends, if necessary
• 1+ year’s applicable experience, with emphasis in hospitality, customer service and/or event coordination
• Commitment to excellent customer service
• Polished and professional appearance and demeanor
• Strong interpersonal and communication skills
• Strong organizational skills with ability to multitask and prioritize responsibilities as well as attention to detail and follow-through
• Demonstration of reliability and dependability
• Collaborative spirit with a “can do” attitude, demonstrates resourcefulness
• Ability to maintain composure under pressure, and handle simultaneous requests with grace

Responsibilities

• Event Center Management
• Greet and assist visitors with professionalism and warmth
• Monitor conference spaces to ensure they are well-supplied, organized, and maintained to the highest standards
• Stock rooms with required supplies and maintain orderliness throughout the day
• Assist with organization of visitor office reservations, including preparation and direction to appropriate spaces
• Catering Coordination
• Compile and provide catering options to teams that are planning events
• Submit catering and event orders
• Monitor food and beverage service, ensuring each meeting receives exceptional service
• Coordinate check-in and food tables for events and meetings
• Scheduling & Coordination
• Manage conference room calendar and assist users with booking spaces as needed
• Work closely with internal departments to ensure meetings run smoothly and as planned
• Coordinate with marketing, facilities, and IT teams for seamless event execution
• Arrange daily logistics for scheduled meetings, including room setup and configuration
• Provide after-hours support as needed
• Respond promptly to issues with excellent customer service
• Technology Support
• Ensure meeting reservations are entered promptly in scheduling systems
• Assist IT in providing technical support for audiovisual equipment and presentation technologies
• Troubleshoot basic technology issues to minimize disruption to meetings
• Travel & Hospitality Services
• Coordinate parking for new employees and visitors
• Coordinate travel arrangements, including flights, ground transportation, and accommodations for attorneys and clients as needed
• Professional Development
• Establish and maintain familiarity with all employees and departments in the office
• Develop systems to anticipate and address needs before they arise
• Uphold firm's standards of excellence and confidentiality at all times
• Perform additional duties as assigned to support firm operations

Benefits

• Highmark BCBS PPO/POS plans > 4 medical plan options including 2 HDHP/HSA qualified plans
• Dental plan (including orthodontic coverage)
• Vision plan
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Paid time off (PTO) inclusive of vacation, sick and personal leave
• 401(k) with guaranteed safe harbor contribution plus profit sharing
• Term Life and AD&D
• Short-term and long-term disability
• Additional Voluntary benefits: Specified Disease, Hospital and Accident plans
• Employee Assistance Program including mental health support
• Legal work discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed